Senior IT Technician

We’re growing quickly at Fluent Communications, and we’re on the lookout for an experienced Telecoms Engineer to join our friendly team in Crowborough. We’re part of the wider Fluent Group, providing telecoms, IT, and mobile/data services – so there’s always plenty going on.

This role is perfect for someone who enjoys variety. One day you’ll be supporting customers over the phone, the next you might be out installing equipment, setting up networks, or rolling up your sleeves for a bit of cabling. Either way, you’ll be the go-to person customers rely on for great service.

Our team culture is supportive, professional, and positive – and we take career growth seriously.

Join us and you’ll be encouraged to develop your skills, with guidance from colleagues who are always happy to help.

What you’ll be doing:

• Installing equipment and troubleshooting on site

• Providing remote support over the phone

• Setting up and maintaining user accounts and devices

• Sorting out hardware and software issues

• Working with routers, firewalls, and networking basics

• Handling equipment repairs with suppliers

What we’re looking for:

• Knowledge of VoIP, SIP, RTP, TCP, and UDP

• Familiarity with networking, routers, and firewalls

• Experience with 3CX would be a real advantage

• Full clean driving licence (you’ll be covered by our insurance from age 25+)

• Confidence with power tools and hand tools

• Strong problem-solving skills and attention to detail

• A self-motivated, positive approach

• An interest in IT/telecoms integration

• Someone who shares our values: respect, teamwork, commitment, excellence, and passion

What’s in it for you:

• Salary between £28,000 – £38,000 (depending on experience)

• Company uniform (polo, jumper, and work trousers – no ties here)

• Company vehicle for site visits

• Long-term career development opportunities