Business Analyst
Job Type Permanent Build a brilliant future with Hiscox Position: Business Analyst, Business Change, Operations Location: London Band: II About The Team/division Hiscox London Market is the leading insurer of global risks. Rather than ask ‘why?’ when challenged with a risk, we’d prefer to say ‘why not?’ We are one of the largest and oldest Lloyd’s syndicates. Known for our long-term leadership in the market, our blend of underwriting expertise and meaningful capacity makes us an ideal partner for our clients, whatever the size and complexity of their risk. With winning attitude, adaptability and passion; our people aim to outperform always. The Business Change Team work with all the teams in the London Market to develop and build market leading capabilities across our people, processes and systems. Our goal is to embed lasting changes that deliver measurable business benefit and help us reach our strategic targets. Our projects can be driven by process improvement, integration of new ventures and delivery of regulatory requirements. The outputs of the projects can vary from large scale system delivery and upgrades to smaller tactical solutions that open up business opportunities. Working on our team is exciting and fast-paced. We get to be part of shaping and building the future of the London Market, helping to solve and pre-empt new challenges. The biggest challenge facing our team is how to help drive and manage fundamental changes In the context of the historic and long-established institution of Lloyds of London. The Business Change Team is made up of a group 6 Product Managers, 8 Product Owners and 14 Business Analysts and scales according to the project demands of the business. The Business Analyst will work closely with the Claims Underwriting and Operations teams and with the Technology team. The team is curious and inquisitive, challenging ourselves and our stakeholders to do things better, faster and cheaper. The Project/Initiative Required The initiative sits within London Market and is part of our Fit for 10x strategy, The role fits within our Claims Value Stream and will be to act as a Business Analyst, working on the development of a Claims workbench which will introduce AI and advanced tech to tasks within the claims lifecycle, as well as making improvements to the existing systems. The candidate will join an established team working in an agile manner, the following attributes are required:
- Insurance and Lloyd’s experience
- AS IS & TO BE Process Mapping
- Product mindset
- Requirements Gathering
- Detailed Analysis
- Running Workshops/interviews
- Strategic Mindset
- Process Improvement
- Stakeholder Management
- Claims Experience
- Data Analysis
- Delivery experience
- Business analysis
- Develop and drive our business analysis capabilities, recommending changes to improve and influence decision making
- Carry out research and analysis and present findings in a clear and simple way to explain the situation and inform and influence decision making
- Work with stakeholders to produce clear problem and opportunity statements
- Requirements engineering
- Identify relevant stakeholders and act as the single point of contact for requirements
- Use a variety of methods to elicit and validate requirements/user stories
- Analyse and define functional and non-functional requirements to take account of business goals and priorities
- Write User stories based on core requirements gathered from the business
- Support the translation of business requirements into solution/technical requirements
- Business process development
- Develop a good working knowledge of the business goals, priorities and processes for the relevant business areas
- Document and analyse as-is processes, making recommendations for improvement
- Design, validate and clearly document efficient to-be business processes that align to our target operating model, behaviours and values
- Plan, design and embed the process by which new or updated business processes will continue to be maintained once handed over to operational continuous improvement
- Change Management
- Assess the impact of the changes we will be making on people, process and systems
- Identify training needs and support the design and delivery of relevant training to ensure transition and user adoption
- Support the design of the user adoption approach and manage and track adoption during transition
- Design and manage User Acceptance Testing processes and scripts to ensure solutions and processes are signed off
- Contribute to the design of the on-going solutions and user support required after transition
- Data Management
- Work closely with data teams to ensure we build in data analysis, recovery and security into our solutions
- Benefits Management
- Contribute to the creation of the benefits tracking and delivery plan showing a clear link between requirements, deliverables/functionality and expected benefits
- Contribute to the creation of and help track and manage benefits performance indicators during delivery and support through to hand over
- Leadership
- Coach less experienced members of the team on Project and Business Analysis best practice
- Experience of working on medium sized projects in a Business Analyst role
- Experience of working in a matrix team across multiple internal and external teams including third party suppliers
- Strong prioritisation skills
- Good attention to detail
- Excellent communicator
- The ability to build relationships and influence across all levels of the organisation
- Experience of working with Agile and using tools such as Jira
- Commercially and customer minded – able to analyse and interpret information to develop clear requirements that deliver customer and outcome focussed solutions
- Experience of business process design and implementation
- Advanced Microsoft office skills (Word, PowerPoint, Excel)
- Advanced Visio (or other process modelling software) skills
- Excellent workshop facilitation skills
- Knowledge or experience of working in the Lloyds London Market
- Formal Business Analysis qualification or membership – International Diploma in Business Analysis or equivalent
- Experience of working with data science, machine learning engineering teams or products