Service Desk Coordinator

Scheduling Support / Service Desk Coordinator

Location: (commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham)

Contract: 6-month Fixed Term (potential for extension or permanent role)

Salary: £26,000 – £28,000 per annum (depending on experience)

Shift Patterns: Rotating shifts between 07:00–15:30, 08:30–17:00, and 11:30–20:00

Rota: Tuesday–Saturday or Sunday–Thursday, with office days Tuesday to Thursday.

About the Role

We're working with a growing technology services provider who deliver nationwide maintenance and support to major IT and infrastructure clients.

This position plays a vital role in their operations team, ensuring engineers, equipment, and parts are efficiently coordinated through the company's scheduling system.

This is not a helpline or triage helpdesk role. It's a scheduling-focused position where you'll manage incoming service tickets, allocate engineers, arrange parts, and keep everything running smoothly behind the scenes.

Key Responsibilities

• Manage and schedule incoming service tickets using ServiceNow
• Assess each job to determine if parts or engineer attendance are required
• Coordinate engineers' workloads and availability, ensuring service levels are met
• Liaise with internal teams, suppliers, and clients to confirm details and progress updates
• Log and maintain accurate records of each job from start to completion
• Support the dispatch of replacement parts and ensure timely delivery to engineers
• Prioritise tasks and maintain service quality in a fast-paced environment

About You

You'll thrive in a role that blends coordination, organisation, and communication. You're structured by nature, enjoy process-driven work, and take pride in keeping operations running seamlessly.

Essential:

• Experience in a service desk, scheduling, or ticketing environment
• Familiarity with ServiceNow or a similar ticketing system
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication and attention to detail
• Confident liaising with engineers, technical staff, and clients

Desirable:

• Experience scheduling engineers or coordinating maintenance/field-based teams
• Knowledge of logistics, engineering admin, or facilities coordination
• Understanding of SLA-based service delivery

Why Join

• Work within a collaborative and supportive operations team
• Opportunity to progress into a longer-term position based on performance
• Gain exposure to large-scale service operations in a national technology environment