Senior Product Manager

About Product at Holland & Barrett

We're on an ambitious journey to transform how we use data and technology to power the health and wellness experience for our customers. Product Information Management (PIM) and Master Data are central to that ambition. Accurate, trusted, and accessible data is the backbone of our supply chain, digital commerce, customer experience, and regulatory compliance.

We are seeking a highly technical and experienced Senior Product Manager (SPM) to lead our PIM product area within the Master Data vertical. This is a permanent full-time contract position, with a strong preference for candidates based in the UK who can work in a hybrid model (two days a week in either our London Hub or Nuneaton office). The role involves owning the PIM strategy and delivery, influencing cross-functional teams, and ensuring our product data is fit for future growth.

The Role

As a Senior Product Manager at H&B, you will own the strategy, roadmap, and delivery of the PIM product area within the Master Data vertical. You'll be accountable for ensuring that product information across H&B is complete, compliant, and consistent across all channels and systems.

You will have a significant opportunity to impact both customer and colleague experience, from how our customers see products on digital shelves, to how our colleagues manage regulatory compliance and supply chain processes. You will anticipate business needs, provide escalation management, make trade-offs, and balance customer, commercial, and compliance requirements against technical constraints.

Key responsibilities:

• Own the end-to-end lifecycle of the PIM product area – from discovery to delivery to optimisation.
• Develop and maintain a compelling vision, strategy, roadmap, and backlog for PIM, aligned with wider Master Data and business goals.
• Lead discovery work using recognised frameworks (e.g., Double Diamond, Lean Discovery), ensuring data-driven decisions and first-class product documentation.
• Define and track OKRs and KPIs, ensuring initiatives deliver measurable value across compliance, efficiency, and customer experience.
• Champion data governance and quality standards, embedding compliance into all PIM solutions.
• Collaborate with engineering, data, supply chain, commercial, and digital teams to deliver scalable and integrated solutions.
• Supports the Product Lead – Master Data, representing the vertical in leadership and cross-functional forums and contributing to the wider Master Data strategy
• Build a strong working relationship with business stakeholders, proactively communicating, creating transparency, alignment and fostering a culture of trust and collaboration.
• Mentor and coach junior Product Managers, sharing product craft expertise and best practices.

Skills and experience

• Proven experience as a Product Manager or Senior Product Manager in Master Data Management, FMCG, Supply Chain, or Retail.
• Expertise in Product Information Management (PIM), Master Data Management (MDM), Product Lifecycle Management (PLM) or equivalent product data systems.
• Strong knowledge and technical understanding of data governance, taxonomy, and data quality principles.
• Experience integrating PIM/MDM solutions with ERP, eCommerce, and digital platforms.
• Strong awareness of emerging AI trends and the ability to apply them pragmatically to enhance product data capabilities and customer value
• Excellent communication and stakeholder management skills, with the ability to influence at senior levels.
• Strong commercial awareness and ability to challenge assumptions to focus on solving the right problems.
• Proficiency with agile development methodologies and tools (e.g., Jira, Miro, Confluence).
• Experience in both B2B and B2C environments is desirable.

Benefits

• Company pension contributions
• Technology Incentive Scheme?- we offer different bonus schemes for all grades in Technology, starting at 10%.
• Your wellbeing is paramount, so you'll have a base of 25 holiday days, fully flexible bank holidays, and the ability to purchase additional holiday days.
• Private Medical Insurance (after 12 month's service) 
• Learning and Development at Holland & Barrett is an excellent foundation for long-term career growth.
• Career progression.
• Refer and Earn Scheme – Earn cash by inviting people from your network to join us.
• Epic Extras gives you access to exclusive benefits, free advice, and savings from a range of retailers and providers.
• Stay healthy with Discounted Products?- from day one you'll get a 25% colleague discount on anything you buy at H&B, plus access to other regular promotions.
• We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.
• Mental Health First Aiders?- we have lots of qualified Mental Health First Aiders because it's all about your health & wellbeing. 
• Stay active in our onsite gyms when you visit our Nuneaton Hub or Burton Fulfilment Centre!