Senior Technical Programme Manager

About Product at Holland & Barrett

We are seeking a highly skilled and experienced Senior Technical Program Manager (TPM) to join our dynamic team. This is a permanent full-time contract position, with a strong preference for candidates based in the UK who can work in a hybrid model (two days a week in either London or Newton office). The role involves leading complex technical programs, interfacing between technology and business teams, and driving the successful delivery of initiatives that replace legacy systems with modern tools.

The Role

As a Technical Program Manager at H&B, you will deliver cross-functional technology programs, influencing and collaborating with engineering teams, product managers, and business colleagues to release new products and features. You will work with cutting-edge technologies including AWS cloud, GitLab CI/CD, and observability tools, playing a pivotal role in managing cloud-based solutions. 

You will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of products in the wellness space, impacting millions of people's lives. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance customer and business needs against technical constraints. Your role will involve maintaining existing products, developing new features, and supporting new product development. 

Key programs include reviewing our observability platform, launching a developer portal and developer platform, and engaging with stakeholders to gain buy-in for team and service performance. You will support multiple squads within the Cloud Platform team, helping manage the product roadmap and facilitating agile ceremonies. 

• Lead and work effectively with Project Sponsors and Engineering Teams to define and deliver complex features. 
• Anticipate, identify, assess, track, and mitigate issues and risks at multiple levels. 
• Create, maintain, and disseminate program information to stakeholders. 
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities. 
• Promote and facilitate the adoption of cloud platform tools and services among engineering teams to enhance productivity and performance. 
• Support multiple squads within the Cloud Platform team, managing the product roadmap and coordinating agile ceremonies. 

The Person

Skills and Experience:

• Extensive Technical Program Management experience in a related industry.Deep understanding of cloud infrastructure and components, particularly in AWS.Experience in Software Development or Architecture, is essential to building credibility and relationships with engineering teams – specifically cloud computing experience  Proficiency with GitLab CI/CD and observability tools. Ability to articulate complex technology concepts to numerous audiences at multiple levels of the organisation. Extensive experience with agile development methodologies and software development lifecycles. Proven track record in promoting and gaining adoption of cloud platform tools and services within engineering teams. Detail-oriented with a demonstrated ability to self-motivate and follow through on programs. Experience in managing product roadmaps and coordinating agile ceremonies. 

Benefits

Technology  Incentive Scheme - we offer different bonus schemes for all grades in Technology, starting at 10%.

Learning and  Development opportunity with Holland & Barrett is a great base for career development long term.

Career progression 

Pension company  contribution

Your wellbeing is paramount so you can get away and take 28 or 33 Days Holiday per year. 

Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.

Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy. 

We all need a little help sometimes, so we offer Free 24/7  Confidential Advice & Colleague Welfare.

Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.

We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.

And many more!

The Company

• Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
• Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.