UX Researcher

About Product at Holland & Barrett

We're looking for someone who has experience working with internal systems and users, or B2B experience and will join our dynamic team on a 12-month full-time contract.. You'll be conducting research for our Firm Foundations product team, responsible for building and maintaining the technology our colleagues and suppliers use to interact with Holland & Barrett.  

Holland & Barrett International is striving to be the world's leading health and wellness business.  Currently the largest in Europe and growing in other markets, our mission is to add quality years to life through the products and services we provide.   

What you'll be doing:

• Plan and execute end-to-end user research projects for internal digital tools used by our colleagues in commercial, supply chain and distribution centre areas, including planning, recruiting, conducting studies, analyzing data, and delivering actionable insights that contributes to business outcomes. 

• Collaborate with product managers, designers, engineers, and business stakeholders to define research goals and translate them into research plans. 

• Apply a variety of research methods, such as interviews, surveys, usability tests, field studies, and ethnographic research, to uncover user needs and pain points, build a holistic understanding of the internal tool ecosystem. 

• You'll be influential in your team, increasing customer centricity and building foundational knowledge of users for teams with previously limited exposure to user research. 

• Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights that inform design and product improvements. 

• Present research findings and recommendations to cross-functional teams and senior management, effectively communicating complex ideas and insights in a clear and concise manner. 

• Facilitate stakeholder workshops to leverage your insights and bring the user's voice to the heart of the product development process. 

• Join a team of 4 passionate researchers working on the customer experience, fostering a culture of continuous learning and development within the UX research and design team. We have offsites every quarter to get together as a team and build on our research and design strategy for the year ahead. 

Skills and experience required for this role:

• You're a proactive and confident collaborator; you can easily engage with senior stakeholders, and you're not fazed by complex challenges including navigating the realities of internal tools and their ecosystems. 

• You're comfortable operating independently and you're excited to hit the ground running. You're used to navigating a complex product environment. 

• You've got a strong portfolio of well crafted, impactful research work (qualitative and quantitative skills) preferably within ecommerce, you can clearly speak to the impact your past research has had.  

• You're a passionate communicator, you approach communicating your research with creativity and a focus on the end user's needs, and how they relate and contribute to business outcomes, objectives or strategic focus.  

• You can handle multiple projects and alongside other research operations roles, such as creating a recruitment strategy for internal users. 

• Ideally you have previous experience with B2B / internal tools and working closely with internal users. Building bridges and connections between product teams and internal users will be your day to day. 

Even if you feel you don't meet all the above criteria, we would still like to hear from you and receive your application!

Benefits

• Company pension contributions
• Your wellbeing is paramount, so you'll have a base of 25 holiday days (pro rata), fully flexible bank holidays,and the ability to purchaseadditional holiday days.
• Learning and Development at Holland & Barrett is an excellent foundation for long-term career growth.
• Career progression.
• Epic Extras gives you access to exclusive benefits, free advice, and savings from a range of retailers and providers.
• Stay healthy with Discounted Products?- from day one you'll get a 25% colleague discount on anything you buy at H&B, plus access to other regular promotions.
• We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.
• Mental Health First Aiders?- we have lots of qualified Mental Health First Aiders because it's all about your health & wellbeing. 
• Stay active in our onsite gyms when you visit our Nuneaton Hub or Burton Fulfilment Centre!

The Company

Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.