Solutions Analyst

We are seeking a proactive Solutions Analyst to join our technology and business solutions team, an ideal opportunity for someone looking to move into a role focused on solutions and project delivery. This role offers an excellent opportunity to develop analytical, technical, and problem-solving skills in a forward-thinking legal environment. The successful candidate will support the implementation, maintenance, and enhancement of software solutions aimed at driving operational efficiency and client service excellence.

Please note this is an office-based role in our Marks Tey, Colchester office where you will be required to attend Monday-Friday.

The day to day will include:

Solution Support

• Analyse business processes to identify improvement opportunities.
• Assist in the testing, deployment, and maintenance of IT and legal technology solutions.
• Troubleshoot and resolve system issues, collaborating with IT teams and external vendors.
• Contribute to process automation and system integration initiatives.

Data Analysis & Reporting

• Gather, analyse, and interpret data to support business decision-making.
• Maintain dashboards and generate reports using business intelligence tools (e.g., Qlik).
• Ensure data integrity and accuracy across key systems.

User Support & Training

• Provide first-line support for legal and business applications.
• Assist in creating user guides and delivering training sessions for staff.
• Support adoption of new and existing technology solutions through effective communication and training

Project Support

• Collaborate with senior analysts, IT teams, and legal departments to implement new solutions.
• Assist in project planning, documentation, and implementation, contributing to continuous improvement efforts.
• Support workflow automation and integration projects to enhance operational efficiency.

What Experience do I need

• Degree in Business, Information Technology, or related field; or relevant work experience.
• Have experience working on projects as part of a cross functional team.
• Strong analytical and problem-solving skills with attention to detail.
• Familiarity with reporting tools (Qlik), and legal technology platforms.
• Excellent communication skills – able to explain technical information to non-technical users.
• Proactive, collaborative, and able to work independently when required.

Desirable Skills & Experience:

• Experience with automation tools or workflow management systems.
• Exposure to legal technology platforms (e.g., document management, case management).
• Legal Industry experience/knowledge
• Knowledge of scripting or coding languages (Python, JavaScript, etc.) is an advantage

What Skills should I have

• Problem-Solving: Identify and resolve technical and business-related issues efficiently.
• Attention to Detail: Ensure accuracy in analysis and troubleshooting.
• Communication: Convey complex concepts clearly to diverse audiences.
• Collaboration: Work effectively within cross-functional teams.
• Adaptability: Learn and adapt to new technologies and processes with enthusiasm.

What are we Offering

At Holmes & Hills we enjoy a collaborative, open plan, modern workspace with plenty of working pods and breakout areas. We arrange regular networking and social events and hold all-office get togethers at least twice a year.

Our benefits package is made up of benefits including; 28 days annual leave plus UK bank holidays, access to an employee assistance programme, virtual GP access 24/7, death in service, a retail discount platform and optional medical insurance policies at group discount rates. After 1 years’ service employees automatically receive Medicash (a health cash-back scheme).