Solutions Analyst

Holmes & Hills Solicitors is a large and growing regional law firm with its heart in East Anglia. From seven offices across Essex and Suffolk - including the 14,000 sq ft A12 Commercial Hub at J25 of the A12 - our 180 legal industry professionals work in partnership with clients to provide truly proactive legal services through personal relationships.

Acting as a trusted advisor to individuals, businesses and local authorities, the solicitors and support staff at Holmes & Hills take the time to understand clients’ objectives before delivering practical advice through a personal and accessible approach.

THE ROLE

We are seeking a proactive Solutions Analyst to join our technology and business solutions team. This role offers an excellent opportunity to develop analytical, technical, and problem-solving skills in a forward-thinking legal environment. The successful candidate will support the implementation, maintenance, and enhancement of software solutions aimed at driving operational efficiency and client service excellence.

The day to day will include:

Solution Development & Support

• Analyse business processes to identify improvement opportunities.
• Assist in the development, testing, deployment, and maintenance of IT and legal technology solutions.
• Troubleshoot and resolve system issues, collaborating with IT teams and external vendors.
• Contribute to process automation and system integration initiatives.

Data Analysis & Reporting

• Gather, analyse, and interpret data to support business decision-making.
• Maintain dashboards and generate reports using business intelligence tools (e.g., Power BI, SQL).
• Ensure data integrity and accuracy across key systems.

User Support & Training

• Provide first-line support for legal and business applications.
• Assist in creating user guides and delivering training sessions for staff.
• Support adoption of new and existing technology solutions through effective communication and training.

Project Support

• Collaborate with senior analysts, IT teams, and legal departments to implement new solutions.
• Assist in project planning, documentation, and implementation, contributing to continuous improvement efforts.
• Support workflow automation and integration projects to enhance operational efficiency.

WHAT EXPERIENCE DO I NEED?

• Degree in Business, Information Technology, Data Science, or related field; or relevant work experience.
• Strong analytical and problem-solving skills with attention to detail.
• Familiarity with databases, reporting tools (Power BI, SQL), and legal technology platforms.
• Excellent communication skills – able to explain technical information to non-technical users.
• Proactive, collaborative, and able to work independently when required.

Desirable Skills & Experience:

• Basic understanding of software development life cycle (SDLC) and Agile methodologies.
• Experience with automation tools or workflow management systems.
• Exposure to legal technology platforms (e.g., document management, case management).
• Legal Industry experience/knowledge
• Knowledge of scripting or coding languages (Python, JavaScript, etc.) is an advantage

WHAT SKILLS SHOULD I HAVE?

• Problem-Solving: Identify and resolve technical and business-related issues efficiently.
• Attention to Detail: Ensure accuracy in analysis and troubleshooting.
• Communication: Convey complex concepts clearly to diverse audiences.
• Collaboration: Work effectively within cross-functional teams.
• Adaptability: Learn and adapt to new technologies and processes with enthusiasm.

WHAT ARE WE OFFERING?

At Holmes & Hills we enjoy a collaborative, open plan, modern workspace with plenty of working pods and breakout areas. We arrange regular networking and social events and hold all-office get togethers at least twice a year.

Our benefits package is made up of benefits including; 28 days annual leave plus Uk bank holidays, access to an employee assistance programme, virtual GP access 24/7, death in service, a retail discount platform and optional medical insurance policies at group discount rates. After 1 years’ service employees automatically receive Medicash (a health cash-back scheme).