1st Line Support Partner

Job Description - 1st Line Support Partner (251625)

1st Line Support Partner - (251625)

Salary £24,638 per annum plus 34 days leave rising to 39 and instant pay access with Wagestream

Temporary contract (6 months), Full Time (37.5 hpw)

Newcastle upon Tyne

We can't offer a CoS for this role

Home, a place where you belong

Help us keep things running smoothly, and grow your IT career while you do it

We'll be the first point of contact for colleagues who need help with tech. Whether it's a quick fix or something more complex, you'll listen, solve and support. This is a role where you can learn fast, work with great people and build a career in IT.

• Log and manage incidents and service requests from start to finish
• Solve technical issues at first contact whenever possible
• Escalate more complex problems to the right team quickly
• Keep colleagues updated and close calls with care
• Share updates on outages and changes across the business
• The Service Desk is where many of our IS colleagues start their journey. You'll get the support, training and experience to grow your skills and move up. Just like Don, who joined as an apprentice and now works in 2nd Line Support. Be part of one of the UK's top 10 Great Places to Work!

• Experience working on a busy IT service desk or similar support role
• Knowledge of Microsoft systems and multi-channel communication tools
• An ITIL v3 Foundation certificate or equivalent experience
• Strong typing and problem-solving skills
• A positive, proactive approach to learning and teamwork
• You'll work Monday to Friday on a set rota, including early and late shifts between 7am and 6pm.
• We typically work on a hybrid basis with 2 days per week in our One Strawberry Lane office, with the rest from home.

• 34 days leave, rising to 39 (this includes bank holidays and a "me day").
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more
• Career path with development and excellent training package.
• For reasonable adjustments email