Head of Digital Product (Walsall)

Head of Digital Product

We are looking for a Head of Digital Product to lead and drive our digital product vision, strategy, and roadmap, with a focus on transforming our insurance and cover-related digital areas. As part of the digital leadership team, you will own the direction for our telephony automation platform, working flexibly with twice per week travel to our Walsall office.

In this role, you’ll lead a multi-disciplinary team to deliver end-to-end digital products, from strategy to post-launch performance. You'll be an evangelist for digital-first solutions, ensuring customer-facing operations are streamlined, automated, and supported by the right technology, culture, and people.

Key Responsibilities:

• Set the strategic direction for digital and automation across the business, with a focus on delivering measurable business benefits.
• Lead the development and delivery of digital product strategies, driving improved acquisition, customer self-serve, and automation capabilities.
• Manage and mentor product teams, ensuring seamless collaboration to execute the digital delivery plan.
• Work closely with stakeholders to present product strategies, track progress with data and KPIs, and build compelling business cases for investment.
• Champion the use of Conversational AI and NLU technology for automating customer service interactions.

About You:

• You’re outcome-focused and passionate about digital product management, automation, and customer experience.
• You have experience leading product teams within customer-facing digital operations, driving a digital-first approach.
• You’ve successfully delivered digital transformation in an agile environment and have experience in automation and Conversational AI.
• You’re a confident communicator and presenter, with experience engaging stakeholders at all levels.
• You have experience managing budgets and turning long-term strategies into actionable business cases.

Core Traits:

• Digital Evangelist with a forward-thinking, disruptive mindset
• Collaborative, team-centric, and data-driven
• Problem-solver with a focus on business-led, technology-enabled transformation

Accountability:

• Lead the digital and automation strategic roadmap, driving improved customer experiences and digital capabilities.
• Oversee the integration of digital tools and automation technology, ensuring strong cross-functional alignment.
• Lead and guide product teams to deliver successful digital solutions, optimizing business performance.

If you are passionate about transforming HomeServe into a digital-first business, driving innovation through automation and AI, we’d love to hear from you. Apply now!