Data Analyst

Job summary

The data analyst will support the team with ensuring that the data that goes into the systems we use (such as FFT / Civica and Datix) are as up to date as possible. They will also ensure that the reports we pull from datix and later Qlik view, have the most up to date data inputted.

They will help with the data analysis of this and will liaise with divisional teams regarding KPI's and how they can work towards those in a meaningful way.

Main duties of the job

MAIN RESPONSIBILITIES:

Managing the inputting and exporting of data for the whole of the patient experience team.

• Pulling out reports from both datix and the portal for Picker and Civica to ensure that the teams have the most up to date information regarding surveys and patient safety as possible.
• General administrative duties to help with the whole team including (but not exclusive to) pals, complaints, patient engagement and volunteers.
• Submit reports to the patient experience lead, the corporate deputy chief nurse and the divisions.
• Identify trends or anomalies which may require escalation to alert seniors where there might be support required to respond to enquiries.
• To supply ad hoc data as and when required for the team, always double checking on requests from divisions.
• Extract data from any systems use by the Trust (e.g Datix and Civica) to input into reports to support the understanding and monitoring of all enquiries coming through the Patient Experience Team. This data will relate to all aspects of the Patient Experience Team, which includes PALS, Complaints, Patient Experience and Volunteers.
• To analyse the data and support teams, services and divisions to understand what is required for PALS and Complaints to ensure they meet the Trust's KPIs.
• Prepare reports in response to ad hoc enquiries, recognising the particular requirements of the request and producing information in a variety of appropriate formats.

About us

Homerton University Hospital NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all our staff. This is reflected in our policies, procedures and People Plan. All our staff are expected to always embody our Trust values.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff can take advantage of a fantastic range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.