IT Support

THIS IS AN OFFICE-BASED ROLE - NO HYBRID/REMOTE OPTIONS. YOU MUST BE ABLE TO COMMUTE TO SOUTHAMPTON DAILY.

THE COMPANY DOES NOT OFFER SPONSORSHIP

Our client is a leading Financial Services brokerage based in Southampton. Due to expansion, they are looking to recruit an IT Support Technician to join their office-based team.

This is a dynamic role within a growing organisation that actively invests in its IT infrastructure and people. You’ll have the opportunity to deepen your technical skills, take ownership of project tasks, and influence the development of a unified IT environment across a group of businesses

MAIN RESPONSIBILITY

To provide responsive and effective 1st and 2nd line technical support across the business, both remotely and on-site, ensuring minimal disruption to users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration.

Key accountabilities:

User Support

• Provide 1st and 2nd line technical support via phone, email, Teams, and in person.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Log and manage tickets using the company’s service desk system.
• Deliver both remote and on-site support for office and remote users.
• Prioritise and escalate incidents in line with business impact and SLAs.

Routine IT Operations

• Monitor core IT systems including servers, backups, and network services.
• Conduct regular access reviews, inventory checks, and routine maintenance.
• Manage Active Directory accounts (creation, modification, removal).
• Configure and deploy workstations, ensuring standardised setup and smooth onboarding.
• Support secure disposal and recycling of IT equipment.

Project Delivery

• Participate actively in IT projects, including system migrations and infrastructure upgrades.
• Support the business-wide Microsoft 365 tenant consolidation project.
• Collaborate with colleagues and stakeholders to meet project objectives.
• Maintain thorough project documentation and status updates.

Key Knowledge, Skills, Experience required:

Essential:

• Proven experience in a 1st/2nd line support role within a service desk environment.
• Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams).
• Proficiency in Microsoft Windows and Office troubleshooting and support.
• Experience with Microsoft Active Directory and user account management.
• Understanding of basic networking concepts (DNS, DHCP, VPNs).
• Familiarity with Azure virtual services and consumption monitoring.
• Awareness of cyber security principles and ability to respond to incidents.
• Hands-on experience with hardware/software installation and configuration.
• Strong communication and diagnostic skills.
• Ability to manage IT asset inventory and maintain accurate records.

Desirable

• Exposure to Microsoft Server environments.
• Experience supporting hybrid working environments.

Knowledge of Zoom and other unified communication tools.

Salary 25-28k, Mon - Fri 9am - 5.30pm hours

Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion.

Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector.

Job Type: Full-time