Operational Workflow Analyst

Operational Workflow Analyst - 9 Month Fixed Term ContractLocation: Home based with occasional national travel and stay over as requiredHours: Full-time, 40 hours/week Salary: 9 Month Fixed Term Contract - £47K (Pro Rata)

Are you passionate about designing smarter workflows that improve how services are delivered? We're looking for an Operational Workflow Analyst to join a national leader in service delivery and digital transformation. This is a brilliant opportunity to help shape the future of operations in a people-focused, forward-thinking organisation.

Operational Workflow Analyst Role:

As an Operational Workflow Analyst, you'll play a pivotal role in reviewing, mapping, and improving operational workflows across multiple service areas. Working closely with IT, frontline teams, and product leads, you'll help align real-world service delivery with smart system design-streamlining processes for greater efficiency, scalability, and user experience.

Operational Workflow Analyst Key Responsibilities:

• Analyse existing workflows to identify bottlenecks and improvement opportunities
• Map current and future state processes using visual tools like BPMN
• Work collaboratively with internal teams to validate process design
• Capture business requirements to inform system configuration and process enhancements
• Recommend workflow improvements based on data insights and feedback
• Support contract mobilisation and change-readiness assessments
• Document processes, governance updates, and SOP inputs
• Track workflow performance and iterate improvements post-implementation

Operational Workflow Analyst Candidate Profile:

• Experience: Proven background in workflow analysis, operations design, or service optimisation
• Tools: Familiar with BPMN or similar process modelling techniques
• Understanding: Service delivery, systems thinking, change management
• Skills: Highly analytical, process-driven, and detail-focused
• Communication: Confident working across technical and non-technical teams
• Traits: Curious, collaborative, methodical, and improvement-focused

Why Join?

This is more than a back-office role-your work will directly impact how services are delivered to thousands. You'll collaborate with passionate teams, influence system configurations, and be a key driver in scalable service transformation. If you love

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.