Product Support Specialist

Product Support Specialist - 9 Month Fixed Term ContractLocation: Home based with occasional national travel and stay over as requiredHours: Full-time, 40 hours/week Salary: 9 Month Fixed Term Contract - £45K (Pro Rata)

Are you a natural problem-solver with a passion for user support and digital products? We're recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in a fast-paced environment.

Product Support Specialist Role:

Reporting to the Product Support Lead, you'll be the go-to expert on internal systems, supporting end users across the business. Whether it's troubleshooting live issues, leading training during go-live, or capturing feedback for continuous improvement, you'll play a vital role in ensuring confident, consistent system use across the board.

Product Support Specialist Key Responsibilities:

• Triage and investigate support queries from the service desk and operations teams
• Deliver onboarding, go-live, and post-implementation support-including training and coaching
• Act as a subject matter expert for the Axis system, guiding users through best practices
• Monitor adoption trends and identify areas needing extra support
• Create and maintain user guides, training resources, and onboarding materials
• Capture and escalate user feedback to improve product functionality and user experience
• Support internal UAT and system validation-managing sessions and logging outcomes
• Configure test scenarios reflecting real-world and contract-specific use cases

Product Support Specialist Experience:

• Experience in a product support, training, system implementation, or helpdesk role
• Strong understanding of user onboarding and support principles
• Confident communicator, able to explain technical concepts in plain language
• Analytical, organised, and process-driven, with great attention to detail
• Experience with live environments and supporting frontline users
• Willingness to travel nationwide to support regional teams

Why Join?

This is a brilliant opportunity to be at the heart of user success, supporting real-world service delivery with practical, hands-on training and expert advice. You'll be part of a collaborative and forward-thinking team in an organisation that values quality, clarity, and improvement.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.