IT Support - Microsoft 365 Technician

Job Title: IT Support - Microsoft 365 Technician
Location: West Yorkshire
Salary: Competitive

We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship.

Responsibilities:

• Deliver first-line and advanced technical support for Microsoft Dynamics CRM and all associated business critical applications including issue diagnosis, resolution, and escalation where necessary
• Monitor and administer ITSM
• Perform light-touch configuration and customisation within Dynamics CRM and Power Platform (Power Apps, Power Automate) to meet evolving business needs
• Collaborate with stakeholders to identify opportunities for process automation and system integration using Microsoft Dynamics CRM, Teams, SharePoint, and Power Platform tools
• Evaluate and recommend technical solutions aligned with Microsoft best practices, focusing on scalability, maintainability, and user experience
• Contribute to the ongoing design and implementation of Microsoft Dynamics CRM, ensuring seamless integration with Microsoft 365 applications
• Maintain network infrastructure, including understanding of TCP/IP, DNS, DHCP, VLANs, and network topology for effective troubleshooting and integration planning
• Administer and configure Microsoft Intune for mobile device management (MDM) and mobile application management (MAM), including policy deployment, device enrolment, and compliance monitoring
• Administer and configure user provisioning via Entra Directory Services

Experience:

• Demonstrated Microsoft Dynamics experience developing solutions using Microsoft Power Platform
• Experience in maintaining the Microsoft 365 admin centre and associated security policies
• Knowledge and proven experience in web design through the Microsoft SharePoint Platform
• Experience with integration and application programming interfaces (APIs)
• Experience in networking & firewall administration and configuration. Qualifications:
• Microsoft certified Power app/365 developer - Desirable but not essential subject to proven experience, open to training and development opportunities in this area

Other attributes:

• Excellent customer service and communication skills
• Curious , creative, self-motivated, with effective time/task management and the ability to work to deadlines
• Committed to a Customer first approach through working with Passion, integrity, Curiosity, Consideration and excellence

Benefits:

• Competitive salary
• 25 days holiday (plus bank holidays)
• 5% employer pension contribution
• MediCash Health Benefit