Systems and Customer Service Trainer

Systems and Customer Service Trainer - 9 Month Fixed Term Contract
Location: Midlands based with national travel and stay over as required
Hours: Full-time, 40 hours/week
Salary: £45K (Pro Rata)

Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We're working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams.

In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll be instrumental in onboarding new starters, upskilling existing staff, and helping drive a "best-in-class" culture across teams.

Systems and Customer Service Trainer Responsibilities:

• Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams
• Develop and maintain user guides, training materials, and support documents to reflect current systems and processes
• Deliver training policies, procedures, and customer service standards-including complaints and call handling best practices
• Support new contract mobilisations with tailored system and service training
• Identify training needs and gaps; adapt training programmes accordingly
• Engage with stakeholders through client meetings, workshops, and toolbox talks
• Maintain up-to-date training records in line with HR and compliance standards

Systems and Customer Service Trainer Ideal Candidate:

• Strong understanding of systems and internal processes
• Experience delivering training both one-to-one and in group settings
• Skilled communicator and confident presenter, able to train staff at all levels
• Passion for learning and development, with a focus on continuous improvement
• Self-starter with excellent organisational skills and attention to detail
• Comfortable working independently and as part of a collaborative team
• Flexible and adaptable with the ability to travel as required across the UK

Why This Role?

This is more than just a training job. You'll be shaping the quality of service delivery, improving operational efficiency, and empowering staff with the tools and knowledge they need to thrive. Join a forward-thinking team that values curiosity, collaboration, and customer excellence.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).

Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.