Field service Engineer

Location: Cambridgeshire & surrounding areas (Remote-based) Type: Permanent | Salary: Circa £55,000 + Travel + Benefits Contact: (url removed)

Are you a hands-on engineer with a passion for robotics, automation, and solving real-world technical problems? We’re hiring a Field Service Engineer to support advanced lab automation systems across the UK and Europe.

This role suits someone who thrives in customer-facing environments, enjoys travel, and has a knack for diagnosing and fixing complex electromechanical systems — especially within biotech or life sciences settings.

• Install, calibrate, and maintain robotic and automated lab equipment at customer sites

• Troubleshoot mechanical, electrical, and software-related issues

• Deliver technical support and training to end users

• Collaborate with software engineers and internal teams to deploy updates and upgrades

• Document service visits, manage spare parts inventory, and contribute to technical knowledge base

• Build strong relationships with clients through proactive communication and support

• Mentor junior engineers and contribute to service excellence initiatives

• Support pre-sales activities including technical demonstrations and client consultations

• Provide feedback to R&D and product teams to improve system performance and reliability

• Ensure compliance with health & safety and regulatory standards during installations and service visits

• Perform preventive and breakdown maintenance across 2–3 client sites per week

• Standard hours: Monday to Friday, 9am–5pm

• Remote-based contract with travel across Cambridgeshire and nearby regions

• Occasional international travel may be required for senior roles

• HNC, apprenticeship, or degree in mechanical, electrical, or electromechanical engineering

• Ideally 2+ years’ experience in field service, technical support, or lab automation (5+ years for senior level)

• Background in biotech, life sciences, or lab instrumentation preferred

• Strong problem-solving skills and ability to work independently

• Excellent communication skills — both technical and customer-facing

• Valid UK driver’s license

• Robotics, lab instrumentation, or industrial automation

• HVAC, firmware, or communication protocols (TCP/IP, RS232)

• Experience with PLC systems, motion control, or vision systems

• Familiarity with GxP environments and documentation standards

• Multilingual skills (European languages) are a plus

• Work with cutting-edge technology in life sciences and automation

• Full training provided with ongoing technical development

• Join a team that values technical excellence, customer success, and continuous learning

• Competitive salary, travel perks, and career development opportunities

• Be part of a growing international service team with a strong reputation in lab automation

• Opportunity to shape the future of robotics in diagnostics, pharma, and biotech