Administrator
Job summary
Hub 14 - Band 2 Administrator
Castle Hill Hospital - Full time
Have you ever thought about working for the NHS?
Behind every appointment, every clinic, every patient seen - there is someone who made it happen.
Our Administrators are the unseen heroes of patient care. The reassuring voice on the phone. The organised mind behind the clinic list. The calm presence supporting patients in what can often be their most worrying moments. Without them, patients don't get seen. Services don't run. Care doesn't flow.
We are recruiting Administrators to join our teams across Hull Royal Infirmary and Castle Hill Hospital. You don't need previous NHS experience - we can teach you the systems. What we can't teach is compassion, professionalism and the ability to care about getting things right for patients. That's what we're looking for.
Main duties of the job
What you'll bring:
A caring and compassionate approach
Confidence communicating with patients and the public
Good organisational skills and attention to detail
Basic IT skills (typing, email, data entry, use of computer systems)
The ability to work as part of a close-knit team
Calmness in a sometimes fast-paced environment
What you'll gain:
The chance to make a real difference every single day
Full and part-time opportunities with flexible working options
One of the best pension schemes available
Generous annual leave entitlement - because you work hard and deserve proper time off
Structured training and ongoing support
Genuine career progression - many of our senior leaders began in administrative roles
Patient care is at the heart of everything we do, and our administrative teams are central to making that care possible. If you are organised, compassionate, and want a role where your work truly matters, we would love to hear from you.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person Specification
Qualifications / exp
- Good standard of general education to GCSE level or equivalent, including Maths and English Language
- NVQ Level 2 in administration
- Previous Administration experience
Experience
- Experience of providing a service to patients or customers
- Experience of using electronic systems
- Experience of Microsoft Office products
- Understanding of the clinical administration pathway
Skills
- Team working
- Good organisational skills
- Ability to prioritise own workload
- Knowledge of, and adherence to, General Data Protection Regulations 2018
- Good keyboard skills
- Ability to communicate effectively using a variety of media
- Proactive and able to work on own initiative
- Knowledge of Trust Policies
- Experience of handling patient/customer phone calls
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hull University Teaching Hospitals NHS Trust
Address
Castle Hill Hospital
Castle Road
Hull
HU16 5JQ
United Kingdom
Employer's website
https://www.hey.nhs.uk/