Apprentice System Support Officer

Job summary

Are you passionate about technology and eager to start a career in digital systems, healthcare IT, and AI support? This is your chance to gain hands-on experience, earn a recognised qualification, and play a key role in supporting vital healthcare systems across our Group. We have 2 vacancies at Hull University Teaching Hospitals NHS Trust.

Our Digital Services Deployment and Support Team brings together Project Managers, System Support Specialists, Trainers, Change Managers and Administrators to deliver and maintain the digital systems that keep our organisation running smoothly. As an apprentice, you'll become an important part of this collaborative, forward-thinking team.

About the Apprenticeship

• Level 3 Apprenticeship in Digital and AI Support
• 16-month training programme, delivered alongside your day-to-day role
• Two-year fixed-term contract, giving you time to complete your qualification and build real experience
• Dedicated support from experienced System Support professionals
• A blend of workplace learning and structured study time

By the end of the programme, you'll have gained the skills, confidence and certification needed to launch a successful career in digital services.

Main duties of the job

Working closely with the System Support Team, you will:

• Set up and manage system access for Digital Services applications
• Monitor the daily performance of key healthcare systems to ensure smooth clinical and administrative operations
• Log, track and help resolve system incidents, escalating issues when needed
• Collaborate with the Group Integration Team and external suppliers to maintain system interfaces and resolve technical issues
• Support project teams implementing new systems or functionality, including offering guidance on configuration
• Assist with regression testing, system release assessments and issue management throughout the testing lifecycle
• Help deliver training, updates and communications to system users
• Provide high-quality support to internal and external users of Digital Services
• Work with the Systems Manager to maintain a customer-focused, reliable and effective service
• Gather and share information on system changes, issues and new features with colleagues and staff across the Group

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.