Apprentice System Support Officer
We are seeking an apprentice to support our wider Digital Services Deployment and Support Team, providing system access, and general day to day software support relating to our digital services, especially for our clinical and administrative processes. The role will involve working alongside an established team of digital specialists.
Role
The apprentice will work with the existing System Support Team to:
- Provide system access to nominated Digital Services systems and software applications.
- Help monitor Digital Services systems to ensure efficient operation and assist in liaising with staff and suppliers.
- Support logging and management of system incidents and learn escalation processes.
- Assist the Group Integration Team and suppliers in maintaining system interfaces and resolving incidents.
- Contribute to project teams for new systems or functionality and gain experience in system configuration.
- Participate in testing cycles, assess new features and help manage system issues with suppliers.
- Support the management of product issues and risks, including tracking and training.
- Provide support to users of Digital Services and related systems.
Work with the Systems Manager to deliver customer-focused service and maintain clinical systems.
Training
The successful candidate will undertake an appropriate apprenticeship standard, delivered by QA, through distance learning platforms.
Ideally, we wish for the candidate to apply for one of our permanent positions within the Trust upon successful completion of the apprenticeship.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday between core office hours at our Castle Hill Hospital site, but may be required to travel to our other sites in Hull, Grimsby, Scunthorpe and Goole on a limited basis.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 20th May 2026
- Start Date
- Monday, 3rd August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Non judgemental
- Patience
- Courteous
Qualifications
- Any Subject GCSE or equivalent, grade Grade C/4 or above (Essential)
- English GCSE or equivalent, grade C/4 or above (Essential)
- Maths GCSE, grade C/4 or above (Essential)
- IT (GCSE/ECDL etc) Other, grade C/4 or above/Level 2 Pass (Desired)
About the Employer
Hull University Teaching Hospitals NHS Trust
Hull University Teaching Hospitals NHS Trust is a large acute NHS Trust situated in Kingston upon Hull and the East Riding of Yorkshire. We are part of the NHS Humber Health Partnership working with Northern Lincolnshire and Goole NHS Foundation Trust (NLaG) to deliver health and care to over 1m patients each year. Please note; the posts being advertised here will be based at either Hull Royal Infirmary and/or Castle Hill Hospital (Cottingham)