Technical Operations Manager
Job summary
An exciting opportunity has arisen to recruit a dedicated, enthusiastic, and innovative individual to join an evolving digital team.
This is a full-time hybrid role for a Technical Operations Manager, based in Kingston Upon Hull with flexibility for remote work. The role will provide senior operational leadership for the Integration portfolio and Service Management functions of Interweave, ensuring the safe, efficient and resilient operation of core digital services. The post-holder acts as a senior technical specialist in system integrations and interoperability, while also providing oversight of service management capabilities in line with ITIL frameworks and national digital policy.
Main duties of the job
- Knowledge, experience & expertise in IT/Digital management & staff management
- Senior level experience in systems integration and Integration Engine tools
- Advanced knowledge of ITIL processes
- Deep understanding, experience and knowledge of FHIR/HL7
- Solid experience of cloud platforms, infrastructure and cyber security
- Experience of Supplier management and Contract Performance Management
About us
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.
Find out more and search live jobs.
Job description
Job responsibilities
Provide daytoday operational and line management for a team of Integration Engineers and a Service Manager
Lead recruitment, staff development, and professional standards for the technical functions
Act as the teams senior technical specialist for integration technologies (e.g. HL7v2/v3, FHIR, APIs, interface engines, and interoperability standards)
Participate in rootcause analysis and resolution for major technical incidents.
Provide senior oversight of Service Desk operations, incident/problem/change processes, and SLA delivery
Lead on service reporting including KPIs, performance dashboards, and service reviews
Develop and deliver roadmaps for integration and interoperability projects and team activities
Identify and manage technical risks, dependencies, and mitigations
Be responsible for Standard Operating Procedures (SOP) covering technical team capabilities
Participate on the Senior Leadership Team (SLT) advising on digital strategy, technical architecture, and transformation planning
Direct and Contract manage external suppliers delivering the capabilities needed to supplement the core team, including Cyber, Infrastructure and Cloud Platform services
Promote a culture of continuous improvement, collaboration, and excellent customer service
Person Specification
Qualifications
- Appropriate academic qualification
- Professional qualifications and registrations
Knowledge
- Knowledge of FHIR and integration projects
- Supplier Contract Management
- Understanding of Cloud platforms and infrastructure
- Knowledge of ITIL processes
Skills
- Leadership of digital teams
- Communication and negotiation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Humber Teaching NHS Foundation Trust
Address
Interweave at Humber FT
Trust Headquarters Willerby Hill
Hull
HU10 6ED
United Kingdom
Employer's website
https://www.humber.nhs.uk/