CHC and MH Administrator (B3)

Job summary

An exciting opportunity has arisen to work alongside the Case Management Continuing Healthcare Team and Vulnerable Person's Team as a B3 Admin Assistant.

Working Monday to Friday, no shifts, no weekends or bank holidays, full training, peer support and supportive management. Training will be office based, following successful sign off, the option of hybrid working going forward.

We are seeking to recruit a motivated, enthusiastic and dedicated B3 permanent admin assistant to our existing friendly team.

The role will support the Case Management Team to deliver the functions for their areas of responsibility. The post holder will provide comprehensive admin support to the clinical team. The post holder will work in a team of administrators to provide admin duties supporting the work of the Case Management Team.

The post holder will need good IT skills and the ability to work independently and to meet deadlines is crucial to the role. The post holder will be required to work using their own initiative, working autonomously and will be expected to respond to day to day issues that arise and seek management support as required.

Experience of working in an admin team is essential. Self-motivation, multi-tasking and flexibility are essential.

Main duties of the job

The post holder will involve coordinating multi-disciplinary team meetings, case reviews and core meetings, assisting the delivery of the DOH Continuing Healthcare framework (Revised October 2018). The role is diverse and will play a pivotal part in the facilitation of the CHC/MH process for service users with complex primary health needs.

The post holder will proactively support clinicians facilitators in promoting patient centred experiences.

The role involves collating Health and Social care information and negotiating with a range of services within the health and Social Care arena.

The post holder will ensure effective communication with Service Users and their families/carers, collaborating with the local authority to enable smooth navigation of the Continuing Healthcare framework.

The role will involve a high level of organisation and time management skills as the role involves maintaining a 28-day KPI timeframe.

To act as a first point of contact for the Case Management team, dealing with routine and specialist enquiries and referring to others as required.

Provide high quality administrative support to the functions of the CHC/VP Team. Provide a customer relationship management service via the telephone, email. Produce correspondence and paperwork ensuring accuracy and that all are produced in line all procedural documentation.

Updating and checking patient information data on the CHC/MH Database and other relevant databases to ensure accuracy of data.

About us

The ICB welcomes all applicants, however, we must remind applicants that we currently do not hold a Tier 2 sponsorship license (now called Skilled Worker visa sponsorship). Can we politely ask this is considered before applying for this position.

NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire. The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.