Second Line Support Engineer

IT support technician – MSP

Up to £30k

Working from home with client visits

Devon

Benefits:

Work from home (apart from client visits and initial onboarding)

Health care plan

Holiday increases with length of service

Team socials

Retails discounts

Subsidised Broadband

I am working with an MSP in Devon who is looking for a skilled IT support technician with extensive first line, and some second line experience to join the team.

This role will require client site visits and as such you will need to be able to drive to be successful.

You will be providing day to day IT support for clients, remotely and on site when needed.

You will be answering and triaging calls, sticking to SLA, managing your time effectively, and escalating when necessary.

You will be providing customer updates and ensuring customer satisfaction as well as updating documentation as necessary.

You will work with third party vendors when necessary.

You will be involved with hardware builds.

What they are looking for:

Ideally experience in an MSP or supporting lots of external end users.

Drivers license

Microsoft 365 – Azure / Entra, Exchange Online, SharePoint, Office

Internet support – diagnostic, installation etc.

Hardware support – including printers, laptop

Various OS support – Windows, MacOS

Group Policy

DHCP, DNS

Desirable:

Remote monitoring and Management tools - DATTO

Virtual Environments – Hyper-V, VMWare

Networking experience – modems, routers and switches.

Data Storage – RAID, NAS etc.

This role requires right to work in the UK, and a valid UK drivers license as well as access to a vehicle.

Due to the nature of the role, you will need to complete a DBS check to be successful – once selected.

This is an urgent role – if you are interested, then please apply quoting reference: LI102916