Administrator
Job summary
We are looking for a motivated, organised, and personable administratorto join our busy GP surgery. This is a varied and rewarding role that plays a vital part in supporting both our clinical team and our patients.
The successful candidate will be responsible for a range of administrative duties, ensuring that patient information is handled accurately, confidentially, and efficiently while delivering a high standard of customer service.
Main duties of the job
Key Responsibilities
- Processing and managing medical referrals accurately and efficiently.
- Handling Subject Access Requests (SARs) in accordance with GDPR and practice policies.
- Preparing and processing medical reports and other clinical documentation.
- Communicating with patients by telephone, email, and in person in a professional, compassionate, and courteous manner.
- Liaising with GPs, clinicians, hospitals, and external healthcare organisations.
- Maintaining accurate patient records using clinical systems.
- Supporting the wider administration team with day-to-day practice duties.
- Ensuring all work is completed within required timescales while maintaining confidentiality.
About us
A busy GP surgery with 24,000 patients, we share a culture of learning and training, valuing diversity and equality andaim for a happy team with high morale and motivation.
Job description
Job responsibilities
Key Responsibilities
- Processing and managing medical referrals accurately and efficiently.
- Handling Subject Access Requests (SARs) in accordance with GDPR and practice policies.
- Preparing and processing medical reports and other clinical documentation.
- Communicating with patients by telephone, email, and in person in a professional, compassionate, and courteous manner.
- Liaising with GPs, clinicians, hospitals, and external healthcare organisations.
- Maintaining accurate patient records using clinical systems.
- Supporting the wider administration team with day-to-day practice duties.
- Ensuring all work is completed within required timescales while maintaining confidentiality.
Person Specification
Knowledge and skills
- The ideal candidate will:
- Have excellent communication and interpersonal skills.
- Be highly organised with the ability to prioritise a varied workload.
- Possess strong IT skills and be confident using Microsoft Office and clinical computer systems (experience with GP systems is desirable but not essential).
- Have excellent attention to detail and a high level of accuracy.
- Be able to work independently as well as part of a supportive team.
- Remain calm and professional in a busy environment.
- Understand the importance of patient confidentiality and data protection.
- Previous administrative experience, ideally within a healthcare or NHS setting.
- Knowledge of NHS referral processes.
- Experience handling confidential information and medical documentation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Huntingdon Road Practice
Address
1 Huntingdon Road
Cambridge
CB3 0DB
United Kingdom
Employer's website
https://www.huntingdonroadsurgery.co.uk