EDI Onboarding Specialist

Our client is seeking a detail-oriented and motivated EDI Onboarding Specialist to join their growing operations team. This is an excellent opportunity for someone early in their career who is interested in developing technical, operational, and customer-facing skills within electronic data interchange (EDI) and customer integration. The role will involve working closely with internal teams and external partners to support the successful onboarding of customers onto EDI platforms while maintaining reliable day-to-day transaction operations.

Job Title: EDI Onboarding Specialist (EMEA)
Location: Wokingham, Berkshire (Hybrid)
Contract Type: Full-Time, Permanent
Salary: 35,000 - 45,000 per annum

This position sits within the Operations and Customer Integration function and will support the expansion of EDI across the EMEA customer base. The successful candidate will assist with onboarding new customers, monitoring daily EDI transactions, maintaining documentation, and supporting troubleshooting activities. Working alongside senior team members and various departments including Customer Service, IT, Finance, and Sales Operations, you will help ensure smooth onboarding processes and strong operational performance.

Responsibilities include but are not limited to:

• Supporting the identification of customers suitable for EDI onboarding.
• Assisting with tracking customer onboarding progress through discovery, testing and go-live stages.
• Coordinating meetings, gathering requirements and supporting communication with customers.
• Monitoring daily EDI transaction reports and identifying failed transmissions or data issues.
• Flagging and escalating errors while supporting troubleshooting and retesting activities.
• Participating in discovery sessions to understand customer requirements and business rules.
• Preparing test cases and supporting customers through testing cycles prior to launch.
• Assisting with go-live checklists and providing post-launch support to ensure smooth integration.
• Maintaining documentation such as mapping guides, partner profiles and operational runbooks.
• Organising documentation version control and ensuring internal teams have access to current materials.
• Supporting the development of templates and standardised onboarding processes.
• Working cross-functionally with Customer Service, IT/Integration, Sales Operations and Finance teams.
• Communicating with external EDI providers and integration partners where required.
• Providing regular updates on onboarding progress, risks, issues and dependencies.

What we are looking for:

• 1-2+ years of experience in operations, customer support, technical support or a similar role.
• Interest in learning EDI concepts, data formats and integration processes.
• Strong organisational skills and excellent attention to detail.
• Clear written and verbal communication skills, particularly when interacting with customers.
• Ability to manage multiple tasks and work collaboratively across teams.
• Proactive and adaptable approach to problem solving.
• Comfortable working in a hybrid, fast-paced environment.
• Exposure to EDI document types such as 850, 810 or 856 (desirable).
• Familiarity with EDI platforms or integration software (e.g. GenTran, IBM, Cleo) would be beneficial.
• Experience with ticketing or service management systems such as Jira or ServiceNow (desirable).
• Knowledge of ERP systems and basic understanding of file transfer protocols would also be a benefit.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.