Sales Operations Manager
Sales Operations Manager Salary £45,000- £50,000
Based in Brentford, West London
Hybrid Role – 2 days in the office
A high-performing global EdTech business is seeking a Sales Operations Manager to join their team in Brentford. This is a key role focused on optimising Salesforce systems, sales processes, and data integrity to support business performance and operational excellence. Working closely with cross-functional teams across Sales, Marketing, Finance, and Operations, you will drive process improvements, enhance CRM efficiency, and deliver scalable solutions that support the company’s continued growth.
Key responsibilities:
Sales Systems & Process Management
- Act as the global owner for Salesforce/CRM issues, managing troubleshooting, escalations, and resolutions across all regions.
- Oversee Salesforce development requests, including managing and prioritising Jira tickets to ensure timely delivery of enhancements and fixes.
- Identify and implement process improvements to enhance sales efficiency, reporting, and data quality.
Stakeholder & Cross-Functional Collaboration
- Partner with teams across Sales, Marketing, Finance, and Operations to understand business needs and deliver effective system and process solutions.
- Work closely with stakeholders to improve reporting, data outputs, and operational processes.
- Collaborate with technical teams and business users to ensure the successful delivery of system enhancements and improvements.
Sales Planning & Performance Support
- Support sales planning activities, including territories, commission structures, budgets, and performance targets.
- Provide analytical insights and operational support to help drive sales performance and decision-making.
- Contribute to ongoing performance management and continuous improvement initiatives across the sales function.
Experience required:
- Strong Salesforce experience (ideally) with a systems-focused mindset or would consider a similar CRM system
- Experience using Jira or similar ticketing systems.
- Excellent stakeholder management and communication skills.
- Analytical, data-driven, and solutions-focused.
- Able to manage multiple priorities in a fast-paced environment.
- Proven ability to turn business requirements into technical or process improvements
Benefits:
- 22 days holiday + 3 days at Christmas
- Birthday day off
- Holiday buy scheme
- Private medical insurance
- Pension scheme (8% employer contribution)
- Life & income protection
- Hybrid working – 2 days in the office – working 9am – 5.30pm
- Retail discounts and much more !!!