Digital Transformation Lead

Job description

Job responsibilities

Increasing Patient Access via Digital Means

• Build relationships and collaboration between Practices, PCNs and the wider system, to support the delivery of care to patients. For example, delivery of enhanced access and shared appointments across the PCN and practices.
• Improve adoption and/or optimisation of new technology to enhance patient access and increase PCN productivity.
• Lead on improvements around building capability and quality within the PCN, including system-wide approaches to problem solving.
• Review and improve the PCN's Digital Maturity.
• Use data and improve data quality to:
• Understand demand, capacity and activity, and drive improvements.
• Review data on patient experience, including access to GP services.
• Review data and feedback from General Practice staff around experiences at work.
• Meet targets set by NHS England, the ICG/ICS and Government.
• Support Population Health Management by providing full-cycle Digital Project Management to the PCN.
• Support training needs around digital working for staff with the PCN team and wider practice staff.
• Facilitate clinically led innovation and the effective adoption of improvement initiatives, including integrated working at network and practice level to improve access to services for patients, e.g. Ardens.

Service Improvements

• Responsible for the delivery of robust information systems to ensure that all project documentation is stored and used effectively (PID, dashboards, highlight reports, risk and issues logs etc.).
• Develop programme and project management tools, reports and templates that are transferable between projects and can be used for the whole project lifetime, from design to delivery.
• Alongside the Digital Care Co-Ordinator, act as a champion for patients and their interests and involve the public and patients in policy development and decision-making.
• Ensure all public and patient contact with the office is of the highest professional standard.
• Be a champion for best practice, learning from experience and from others, supporting the spread of innovation within the organisation.

Analysis and Communication

• Interrogate and analyse information to support clear project reporting and project outcomes EMIS/Ardens Searches, Health/population data, EZ Analytics.
• Write and submit regular project reports as required, showing progress against milestones and targets and making recommendations where appropriate.
• Where required, create KPIs so that we are able to meet milestones successfully.
• Communicate, engage and build relationships with key strategic policy makers to influence the development of strategy and policies.
• Communicate the vision for the PCN and support the development of strategy and operational policies that support this vision.
• Forge close working relationships across the PCN to facilitate an effective matrix-style approach to delivery of projects and programmes of work.
• Provide line management support for the Digital Team.

Collaborative Working Relationships

• Work as a cohesive team with the staff in the PCN and all six practices to develop and deliver appropriate digital projects.
• Actively develop and maintain effective working relationships with NHS stakeholders, e.g. NHS Digital, CSU, ICS IT Leads, Patient Participation Groups etc., and external stakeholders, e.g. local councils and voluntary organisations.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Continuous Professional Development

• The post-holder will undertake regular professional development as agreed for the role, taking an active part in reviewing and developing the role and responsibilities and providing evidence of learning activity as required.

Health and Safety / Risk Management

• The post-holder must comply at all times with the PCN and Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• The post-holder will comply with the Data Protection Act (1984), the General Data Protection Regulations (2018) and the Access to Health Records Act (1990).

Risk Management

• Responsibility for ensuring that risks are managed at work group and local level. This process will include the assessment and effective control of all acceptable risk situations.
• As an employee, you will be expected to maintain a high level of awareness and assist in the process of reporting incidents, assessing risks and reporting unsafe occurrences and co-operate with any investigations undertaken.
• Employees will be required to adhere to all employer policies and procedures and attend statutory and mandatory training.

Equality and Diversity

• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
• The post-holder will contribute to tackling inequalities in health and social care, particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.

Special Working Conditions

• The post-holder is required to travel independently between practice sites and other local venues and to attend meetings hosted by other agencies.
• The post-holder may also be required to attend virtual meetings and/or work from home.

Miscellaneous

• Demonstrate a flexible attitude and be prepared to carry out other duties as may reasonably be required within the general character of the post, ensuring that work is delivered in a timely and effective manner.
• Other duties which may be decided upon by the North Lambeth PCN Board from time to time.
• Work in accordance with the PCN policies and procedures.
• Contribute to the wider aims and objectives of the PCN to improve and support primary care.
• The job description is not intended to be exhaustive, and it is likely that duties may be updated in light of changing circumstances.

Person Specification

Qualifications

• Degree or significant evidence of academic study, work or research in the field of digital transformation.
• Evidence of continual learning and professional development in the area of digital transformation.

Experience

• Minimum of two years experience working in the field of digital transformation.

• An appreciation of the nature of GPs and general practice.
• Leadership and management experience.
• Significant project management experience.
• Experience of providing training and the development of training tools.

Experience and Technical Knowledge of the Following Systems

• Microsoft Teams
• Website accessibility, optimisation and online forms
• Video Consultation
• Remote Access
• Telephony systems
• A business intelligence system
• SMS/Comms tool
• Social Media tools to communicate with patients
• Clinical system EMIS/SystemOne
• Experience of interacting with internal and external stakeholders at a variety of levels.
• An appreciation of the new NHS landscape, including the relationships between individual practices, PCNs and the commissioners.
• Experience of writing and contributing to high-quality reports on projects undertaken for internal and external stakeholders.

Skills

• Technically literate, and also able to communicate complex digital solutions into layman's language.
• Excellent communication and presentation skills. Understanding of how to present and communicate complex issues to a variety of audiences.
• Willingness to work flexibly, demonstrating problem-solving skills and an ability to respond to sudden unexpected demands.
• Excellent interpersonal, influencing and negotiation skills, organisational skills with the ability to constructively challenge the views and practices of managers and clinicians.
• Able to work effectively under pressure, within strict time constraints and must be able to manage multiple projects in a fast-paced, time-sensitive environment.
• An interest in improving the patients experience, care and safety through training from audits, quality improvement projects or guideline development.
• Effective time management (planning and organising).
• Demonstrate personal accountability, emotional resilience and work well under pressure.

Others

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Evidence of continuing professional development.
• Access to own transport and ability to travel across the locality on a regular basis.

Personal Qualities

• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
• Ability to use own initiative, discretion and sensitivity.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to use own initiative, discretion and sensitivity.
• Ability to identify risk and assess/manage risk when managing projects.
• Ability to maintain confidentiality.
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hurley Group

Address

Hurley Clinic

Kennington Lane

London

SE11 4HJ

United Kingdom

Employer's website

http://hurleygroup.co.uk/