Desktop Analyst
1st / 2nd Line Support Analyst Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
We are looking for a 1st / 2nd Line Support Analyst to join a small IT support team within the financial services industry. You will provide day-to-day technical support to users, resolving hardware, software and access issues.
Key Responsibilities
Provide 1st and 2nd line IT support to end users
Troubleshoot hardware, software and connectivity issues
Manage user accounts, passwords and permissions
Set up laptops, desktops and mobile devices
Log and manage incidents through the ticketing system
Escalate more complex issues where required
Technologies
Windows 10 / 11
Microsoft 365
Active Directory
Entra ID / Azure AD
Microsoft Intune
Microsoft Teams and Outlook
Basic networking, VPN and connectivity
Laptop and desktop hardware
Requirements
1 year experience in a 1st Line, Service Desk or Desktop Support role
Good understanding of the Microsoft technology stack
Basic Active Directory and user administration experience
Confident troubleshooting Windows and Microsoft 365 issues
Good communication and customer service skills
Keen xehkeey to develop into a stronger 2nd Line Support position
Logistics
Monday - Friday (40 hours a week)
London, Mayfair
Onsite
Benefits
Salary £28,000 - £35,000 depending on experience
Health and wealth benefits
Private company pension
Social events
Volunteering and community engagement opportunities
To find out more about Huxley, please visit
We are looking for a 1st / 2nd Line Support Analyst to join a small IT support team within the financial services industry. You will provide day-to-day technical support to users, resolving hardware, software and access issues.
Key Responsibilities
Provide 1st and 2nd line IT support to end users
Troubleshoot hardware, software and connectivity issues
Manage user accounts, passwords and permissions
Set up laptops, desktops and mobile devices
Log and manage incidents through the ticketing system
Escalate more complex issues where required
Technologies
Windows 10 / 11
Microsoft 365
Active Directory
Entra ID / Azure AD
Microsoft Intune
Microsoft Teams and Outlook
Basic networking, VPN and connectivity
Laptop and desktop hardware
Requirements
1 year experience in a 1st Line, Service Desk or Desktop Support role
Good understanding of the Microsoft technology stack
Basic Active Directory and user administration experience
Confident troubleshooting Windows and Microsoft 365 issues
Good communication and customer service skills
Keen xehkeey to develop into a stronger 2nd Line Support position
Logistics
Monday - Friday (40 hours a week)
London, Mayfair
Onsite
Benefits
Salary £28,000 - £35,000 depending on experience
Health and wealth benefits
Private company pension
Social events
Volunteering and community engagement opportunities
To find out more about Huxley, please visit