Customer Interactions Business Analyst - 2 Year FTC

You'll work closely with marketing, CRM, and technology teams to enhance customer journeys and campaign effectiveness across platforms such as Braze, Treasure Data (CDP), and other marketing automation tools. The role requires strong stakeholder engagement, requirements gathering, process mapping, and experience translating business needs into technical solutions within customer data and martech environments.This is a hybrid role based in the West Midlands, requiring travel to site as part of a flexible working model. Ideal for an experienced Business Analyst with a strong background in customer data, marketing platforms, and digital engagement within a fast-paced commercial environment.

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