Delivery Manager Loyalty Programme - FTC

Location: Hybrid - West Midlands Contract: Fixed Term Contract, 9-12 monthsOur major hospitality client is seeking a Delivery Manager to join their team on a 9-12 month FTC, supporting the build of a new business-as-usual (BAU) team for their flagship customer loyalty programme.The first phase of the programme is already live with successful features launched, and the BAU team will take forward future enhancements and new initiatives, working with multiple external partners to evolve the loyalty proposition.

• Lead the delivery of enhancements and new features across the loyalty programme.
• Manage delivery processes within a BAU environment while ensuring alignment with business goals.
• Coordinate and support a cross-functional team including Business Analysts and external partners.
• Drive best practices in delivery and stakeholder engagement to ensure successful outcomes.

• Proven track record as a Delivery Manager or similar role in digital product delivery.
• Experience with loyalty programmes or customer engagement initiatives.
• Strong skills in stakeholder management and vendor coordination.
• Ability to manage multiple streams of work in fast-paced environments.

This is an excellent opportunity to shape the next stage of a high-profile digital loyalty initiative within a leading hospitality business.

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