Major Incident Manager

Salary: up to £47,000 plus on call charges and excellent benefits
Location: Newtonabbey, Belfast - Hybrid working

Must be eligible for SC clearance if successful

Our client is looking for a Major Incident Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery. In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team.

Experience needed:

Essential:

Previous experience in high-priority incident management in a multi-client or shared service environment

ITIL awareness

In addition you will also have:

Knowledge of Remedy or similar tools and the Incident Management process

What you will be doing:

Managing high-priority incidents through to closure

Verify Priority and reallocate as necessary

Determine incident severity

Ensure appropriate and timely progression through to resolution

Coordination and communication throughout the incident life cycle

Facilitate conference calls where necessary

Escalate where appropriate

Verification of resolution details

Production of Management Incident Information

Manage the progression and closure of other lower priority incidents.

Conduct incident reviews with lines of service within agreed timescales

If you have the above experience please submit your CV immediately