Customer Service Representative | Events and Hospitality

Customer Service Representative

Sutton, Surrey (Office-Based)

Full-Time

30-32k

The Opportunity

Our client is a well-established and growing organisation that provides technology-driven contractor management and payment solutions to businesses across the hospitality sector. They are looking for a proactive and customer-focused Customer Service Representative to join their close-knit team in Sutton.

This is an excellent opportunity for someone who enjoys delivering outstanding customer service while working in a varied role that combines client support, administration and payment processing.

The Role

As the first point of contact for clients and contractors, you'll play a key role in ensuring a seamless customer experience. You'll be responsible for resolving queries, supporting onboarding, processing payments and helping to maintain high levels of compliance across a diverse contractor network.

Key Responsibilities

• Act as the first point of contact for client and contractor enquiries, providing timely and professional support.
• Process payments and carry out cost reconciliations with a high degree of accuracy.
• Coordinate the onboarding of new clients and contractors, ensuring a smooth and efficient process.
• Prepare, maintain and update reports using internal systems and Microsoft Office.
• Carry out contractor compliance checks, ensuring all documentation and regulatory requirements are up to date.
• Provide general administrative support to the wider team.
• Assist with tender submissions and other business support activities as required.

About You

We're keen to hear from candidates who can demonstrate:

• Previous experience within a customer service, customer support or administration role.
• Strong attention to detail, particularly when working with financial information or reconciliations.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong communication skills with a professional and customer-focused approach.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• A willingness to learn new systems and develop knowledge of industry processes.

Additional Information

The successful candidate will support a varied contractor base spanning multiple service sectors, making this an interesting and diverse position with plenty of opportunity to develop new knowledge.

The role also includes participation in a shared out-of-hours emergency phone rota, covering a limited number of evenings and weekends throughout the year.

What's on Offer

• Join a supportive and collaborative team environment.
• A varied role with genuine responsibility from day one.
• The opportunity to develop your skills within a growing organisation.
• Office-based position in Sutton, Surrey.