Product and Customer Support Executive | Fast Growing SaaS

Customer Support Executive (Accounting Software) - Bournemouth (Office-based)

Salary: Up to £33,000

The Company

A well-established, fast-growing accounting software company with an excellent reputation in the market. Known for its strong customer reviews and expanding client base, this is a fantastic opportunity to join a business that truly values its people and offers clear progression pathways.

The Role

This is a customer support-focused position, providing assistance to users of the accounting software. The role is primarily web chat-based, supporting customers with queries and ensuring a high-quality user experience.

Key Responsibilities

• Respond to customer queries via web chat in a timely and professional manner
• Support customers with product functionality and usage
• Escalate complex issues where necessary
• Maintain accurate records of customer interactions using support tools
• Deliver a high standard of customer service at all times

Requirements

• Previous experience in customer support
• Experience using Zendesk or similar customer support platforms
• Strong communication skills, particularly in written/web chat formats
• Problem-solving mindset with attention to detail
• Ability to work in a fast-paced, team-oriented environment

What’s on Offer

• Salary up to £33,000
• Clear opportunities for career progression
• Supportive and collaborative working environment
• Opportunity to join a growing, highly regarded business with an excellent client base

If you're looking to build your career within a thriving tech environment and enjoy helping customers get the most out of innovative software, this could be a great next step.