PC Technician Apprentice
Due to continued growth of the business there is a need to expand the IT team. The role will be primarily focused on supporting the businesses end users’ devices such as PC’s, laptops and printers whilst providing additional support to the wider GTS (Global Technology Service).
Role
We are seeking a motivated and tech-savvy individual to join our team as a PC Technician Apprentice. This is an excellent opportunity for someone passionate about IT and eager to gain hands-on experience in computer hardware, software, and technical support.
As an apprentice, you will work closely with our IT team to provide support, maintain systems, and troubleshoot technical issues. You’ll receive structured on-the-job training along with formal learning to develop your skills toward a career as a qualified PC Technician or IT Support Specialist.
Key Responsibilities:
- Assist with diagnosing and repairing hardware and software issues
- Install, configure, and upgrade PCs and peripheral devices
- Support users with basic IT queries and escalate more complex problems
- Maintain records of repairs, upgrades, and user support cases
- Learn and adhere to IT security protocols and data protection policies
- Assist with inventory management of IT equipment
- Shadow experienced technicians to gain practical skills
Training
3 months - 6 months:
- Device Configuration (PC’s, Laptops, Printers)
- Device Maintenance (PC’s, Laptops, Printers)
- Helpdesk Support (first line troubleshooting and escalation.)
6 months - 12 months:
- Account Creation (Office 365, JIRA, CIS/Shopfloor systems)
- Hardware installation
- Technical Document creation/maintenance
- Asset Management
12 months +:
- Wireless network administration
- Fundamental networking tasks (Switch configuration, physical installation)
- Project administration
- Sitewide device upgrades
For the right candidate a full time postion will be available.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TELFORD COLLEGE
- Working Week
- Mon-Fri 08:30-17:00 – 2 x 15 min paid breaks, 1 x 30 mins unpaid lunch break.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 4th August 2025
- Start Date
- Tuesday, 5th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- English GCSE, grade Level 2 FS or GCSE 4,C (Essential)
- Maths GCSE, grade Level 2 FS or GCSE 4,C (Essential)
About the Employer
Hyve Solutions Europe LTD.
Hyve Solutions designs and delivers server, storage, and networking solutions for hyperscale digital infrastructures. At Hyve Solutions Europe there is over 400 staff across 2 manufacturing plants based in Telford.
- Company
- Hyve Solutions Europe LTD
- Location
- Synnex House, Telford Technology Park, Nedge Hill, Telford, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,697.50 a year
- Posted
- Company
- Hyve Solutions Europe LTD
- Location
- Synnex House, Telford Technology Park, Nedge Hill, Telford, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,697.50 a year
- Posted