Programme Manager
- £30,000
- Full time, Remote
A leading, purpose-led professional development organisation, known for its culture of openness, innovation, mutual support and integrity, is looking for a Programme Manager who will embody these values and help drive their mission forward.
Reporting to the Customer Experience and Operations Manager, you will take day-to-day ownership of a portfolio of in-house programmes delivered for corporate clients, managing everything from planning and set-up through to delivery, completion and review.
This is a hands-on operational role for someone who enjoys keeping lots of moving parts on track. You'll be highly organised, comfortable managing budgets and forecasts, and a natural relationship builder who can work confidently with faculty, clients, participants and colleagues across the business.
An interest in coaching, leadership or people development will be a real plus.
As Programme Manager, you will:
- Plan and manage the day-to-day delivery of programmes, including schedules, milestones, faculty, venues, virtual delivery and logistics.
- Support the handover and onboarding of in-house clients, contributing to kick-off calls, confirming delivery requirements and preparing pre-programme briefings.
- Manage programme budgets and forecasts, tracking income and delivery costs, investigating variances and processing faculty and supplier invoices.
- Provide capacity and financial information to support decisions on scheduling, cohort size, delivery format and programme viability.
- Act as the central operational contact for faculty, managing contracting, scheduling and delivery support, and making sure they have access to approved programme materials.
- Deliver a responsive, high-quality experience for participants and clients, handling queries, transfers, cancellations and changes.
- Support open events and information sessions alongside the Client Relationship and Business Development team.
- Manage programme completion, including results, certificates and post-programme information.
- Work closely with Marketing, Finance, customer-facing colleagues, partners and suppliers to deliver programmes smoothly.
Skills & Competencies:
- Highly organised, able to juggle multiple projects, deadlines and priorities
- Commercially aware, with confidence managing budgets and forecasts
- Exceptional attention to detail and data accuracy
- Confident using CRM, Zoom and Microsoft Office
- Strong communicator and relationship builder
- Proactive, practical and solutions-focused
- Self-motivated and comfortable working independently in a remote setting
Experience & Qualifications:
- Project or operations management experience, including budget management and forecasting (essential)
- Experience managing relationships across clients, internal teams and external partners (essential)
- Experience in professional education, L&D, coaching or leadership development (nice to have)
- Experience managing programmes delivered by external faculty or facilitators (nice to have)
- Experience working with accreditation requirements (nice to have)
- A genuine interest in coaching, team development and organisational development
Working Arrangements:
This is a home-based role with occasional travel for meetings, programme delivery and events. Some flexibility outside standard hours may be needed around programme delivery.
Diversity & Inclusion: Our client values diversity and encourages applicants from all backgrounds and identities. They are committed to fostering an equitable and inclusive culture of belonging across the company.