Hardware Engineer Apprentice

Key Accountabilities:

• Procurement and configuration of hardware, ensuring devices are prepared and ready for new starters or to replace faulty equipment
• Maintain an organised tech storeroom, keeping stock levels accurate, safe, and ready for quick deployment
• Develop, maintain, and update standard images for desktop and laptop devices to ensure consistent builds and minimal disruption for end-users
• Track and document the full lifecycle of all hardware, including issuing, maintenance, returns, refurbishment, and secure disposal
• Provide advanced troubleshooting for hardware issues, acting as an escalation point for 1st line support when required
• Repair, patch, and maintain devices to ensure maximum uptime, reliability, and compliance with cyber security and audit requirements
• Liaise with suppliers and vendors for warranty claims, parts replacement, repairs, and procurement of new hardware
• Respond to and resolve IT incidents and service requests promptly and professionally, ensuring all tickets are logged, prioritised, and resolved in line with agreed SLAs
• Contribute to knowledge sharing by creating documentation or guides to help improve support processes
• Support hardware audits and asset verification exercises to maintain accurate records and reduce losses
• Travelling to different sites around the country to maintain and fix hardware

Knowledge, Skills and Experience:

• Strong interest in repairing and maintaining PCs, laptops, and mobile devices, including upgrades, imaging, patching, and component-level repairs
• Understanding of core hardware components, such as motherboards, drives, memory and power supplies, and willingness to expand technical expertise
• Familiarity with networking fundamentals, such as Wi Fi, IP addressing, basic connectivity troubleshooting
• Experience or interest in diagnostic tools and performance testing software
• Awareness of data protection and security, including safe data handling and secure data erasure practices
• Passionate about customer service, ensuring clear, friendly, and professional support for colleagues
• Excellent written and verbal communication skills with the ability to explain technical concepts in simple terms
• Organised and methodical approach, capable of prioritising multiple tasks in a busy, fast-paced environment
• Knowledge of Microsoft Windows 10 and 11, Microsoft 365, and Apple iOS devices
• Proactive team player with the ability to take ownership of tasks, see them through to completion, and adapt to changing priorities
• Keen interest in emerging technologies and a desire to develop practical IT skills through hands-on learning

What We’re Looking For:

• GCSE Grade C/4 or above in maths & English (or equivalent)
• Please note: an IT-related qualification higher than Level 2 (Level 3 - this includes A Levels and BTechs - or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified
• A driving licence is ESSENTIAL as there is nationwide travel involved in this role

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience
• Driving License

• English GCSE, grade 4/C or higher (Essential)
• Maths GCSE, grade 4/C or higher (Essential)