ServiceNow Developer

We are seeking an experiencedServiceNow Lead Developerto design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate will have deep expertise inCMDB, ITOM, TSOM, and TSM modules, along with strong hands-on development experience in ServiceNow scripting, integrations, and platform architecture.

The candidate will play a key role indriving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation, while mentoring junior developers and collaborating with cross-functional teams.

Key Responsibilities

ServiceNow Development

Design, develop, and implement solutions on theServiceNow platformaligned with business requirements.Build and customize ServiceNow applications using:oBusiness RulesoScript IncludesoClient ScriptsoUI PoliciesoUI ActionsoFlow DesigneroWorkflowsLead development efforts and ensure adherence toServiceNow development best practices.

CMDB Management

Design and maintainCMDB data model and CI relationships.ImplementCMDB governance, health dashboards, and data quality rules.Configure and manageDiscovery and Service Mapping integrations.Ensureaccurate CI lifecycle management and relationship mapping.

ITOM & TSOM Implementation

Implement and supportIT Operations Management capabilitiesincluding:oEvent ManagementoDiscoveryoService MappingoOperational IntelligenceWork onTelecom Service Operations Management (TSOM)solutions for telecom network/service monitoring.Configure event correlation, alert management, and automation workflows.

TSM (Telecom Service Management)

ImplementServiceNow Telecom Service Management capabilities.Develop workflows forservice provisioning,fulfillment, and incident handlingin telecom environments.Integrate telecom OSS/BSS systems with ServiceNow platform.

Integrations

Develop integrations using:oREST APIsoSOAP APIsoMID ServeroIntegration HubIntegrate ServiceNow with enterprise systems such as:oMonitoring toolsoOSS/BSS systemsoCRM systemsoNetwork management tools.

Architecture & Design

Translate business requirements intotechnical design and architecture.Ensurescalable, maintainable, and secure platform solutions.Participate inplatform upgrades and architecture reviews.

Leadership & Collaboration

Lead and mentor a team of ServiceNow developers.Conduct code reviews and enforce coding standards.Collaborate with:oArchitectsoBusiness analystsoOperations teamsoInfrastructure teamsSupportAgile/Scrum delivery models.

Required Skills & Qualifications

Experience

7+ years of IT experience35 years hands-on experience in ServiceNow developmentExperience working withCMDB, ITOM, TSOM, and TSM modules

Technical Skills

Strong experience with:

ServiceNow platform developmentJavaScript, Glide APIsCMDB architecture & governanceServiceNow Discovery & Service MappingEvent Management & ITOM modulesTSOM (Telecom Service Operations Management)Telecom Service Management workflowsREST/SOAP integrationsMID Server configurationFlow Designer &IntegrationHub

Platform Knowledge

ServiceNow ITSMCMDB datamodelingITOM Event ManagementDiscovery & Service MappingTSOM network monitoring integrations

Preferred Qualifications

ServiceNowCertified System Administrator (CSA)ServiceNowCertified Application Developer (CAD)ServiceNowITOM or CMDB certificationsExperience working inTelecom industry environmentsKnowledge ofOSS/BSS integrationsExperience withAgile / DevOps practices

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