Guidewire Consultant(Technical)

We are seeking an experienced Senior Consultant – Guidewire ClaimCenter Developer with deep expertise in the Property & Casualty (P&C) insurance domain. The role involves leading implementation, upgrade, and application support engagements across on-premise, private cloud, and Guidewire Cloud Platform environments. The consultant will play a critical role in production stability, defect reduction, and client stakeholder management while leading distributed support and delivery teams across multiple geographies.

Key Responsibilities

• Lead implementation, upgrade, and AMS support engagements for Guidewire ClaimCenter (v10.x and Cloud versions) across on-premise, GWCP, and private cloud deployments.
• Provide deep functional expertise in P&C insurance, with strong exposure to personal and/or commercial lines.
• Act as the primary point of coordination with client stakeholders, ensuring alignment on delivery, priorities, and service levels.
• Lead and manage L2/L3/L4 support teams distributed across India, the US, and the UK.
• Effectively manage teams operating across multiple time zones, ensuring timely resolution of production incidents and minimizing defect inflow.
• Maintain near 24x7 availability of production and non-production environments, consistently exceeding agreed SLAs.
• Perform Root Cause Analysis (RCA) to identify systemic issues, defect trends, and improvement opportunities.
• Define, socialize, and execute corrective and preventive action plans to reduce defect recurrence.
• Enhance application logging and observability standards across Guidewire services to improve MTTR, proactive alerting, and anomaly detection.
• Design, manage, and maintain centralized monitoring and observability dashboards for real-time application health tracking.
• Enforce Guidewire best practices, architectural standards, and SurePath methodology across delivery and support activities.

Experience Requirements

• Total Guidewire Experience: 8+ years
• Guidewire ClaimCenter Experience: Minimum 5+ years
• Certifications: Mandatory – Guidewire Certified Developer (ACE certification preferred)

Mandatory Skills & Competencies

Insurance Domain Expertise

• Strong experience in the Property & Casualty (P&C) insurance domain.
• In-depth understanding of policy, claims, and billing lifecycles and their transactions within Guidewire ecosystems.

Guidewire Technical Expertise

• Strong hands-on experience with Guidewire xCenters (v10.x and Cloud versions).
• Working knowledge of other Guidewire centers and Integration Gateway.
• Proven experience implementing GUnit automation frameworks for business rule validation.
• Demonstrated mastery of Guidewire-recommended best practices and SurePath methodology.

Configuration Expertise

Hands-on configuration experience across:

• Workflows
• Data Models
• Business Rules
• Entity creation and modification
• Benefits management
• PCF customization
• Validations
• Widgets and attributes
• Integration mechanisms
• Guidewire data model customization

Customization & Integration

• Strong experience in Guidewire customization and integrations (intra-system and inter-system).
• Expertise in REST and SOAP APIs for system integration.

Technical Skills

• Experience with batch processing, Guidewire Messaging Framework, and OOTB plugins.
• Familiarity with infrastructure and deployment architectures (WMB, WAS, Apache).
• Strong understanding of software architecture and design within the Guidewire ecosystem.
• Experience enforcing the testing pyramid, including:
• Unit testing (GUnit)
• API and integration testing
• Targeted UI regression testing
• Proven experience implementing automated regression testing to reduce release risk and cycle time.
• Strong proficiency in Gosu, Core Java, and SQL.
• Ability to work with multiple database technologies and write complex SQL queries for analysis and troubleshooting.

SDLC & Delivery Management

• Experience implementing structured SDLC with CI/CD controls.
• Hands-on experience in implementation and AMS programs.
• Strong skills in defect triaging, estimation, application enhancements, and stakeholder management.
• Proven ability to lead teams and manage senior client stakeholders.
• Working knowledge of Git, Jira, and ServiceNow.

Additional Skills (Good to Have)

• Experience with Informatica or other enterprise data integration tools.

Soft Skills

• Excellent verbal and written communication skills.
• Strong adaptability in fast-paced client implementation and support environments.
• Proactive mindset with a strong willingness to learn and apply new technologies to improve application performance and stability.
• Demonstrated leadership, accountability, and problem-solving capabilities.