User Researcher

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.

We're looking for a User Researcher to join our team in Milton Keynes on a permanent basis. This role offers a salary of £35,000 - £42,000 and a hybrid working pattern of 2 days in the office.

To design and deliver user research that uncovers the needs, behaviours, pain points, and expectations of ICAEW members, students, and staff. The User Researcher works closely with UX/UI Designers, Product Owners, and Delivery teams to ensure that user insights inform the design and development of ICAEW's digital products. They help validate ideas, reduce risk, and increase the usability and relevance of digital services. 

What you will be doing;

• Design and execute user research activities across the product lifecycle-discovery, alpha, beta, and live. 
• Select and apply appropriate qualitative and quantitative methods, such as interviews, usability testing, surveys, diary studies, card sorting, or A/B testing. 
• Analyse research data to identify patterns, behaviours, and opportunities for improvement. 
• Advocate for the voice of the user in design and delivery discussions. 
• Conduct usability testing on prototypes and live services, identifying pain points and areas for refinement. 
• Ensure research is inclusive and accessible, representing diverse users and perspectives. 

What you will need;

• Prior experience in user research, service design, UX design, or product discovery roles. 
• Demonstrated ability to conduct research across digital channels (web, mobile, portals, apps) in Agile or iterative environments. 
• Proven track record of influencing digital product decisions through research findings. 
• Research planning and execution: Confident designing and conducting mixed-method research studies. 
• Degree in Human-Computer Interaction, Psychology, Social Sciences, Design, or a related discipline is desirable. 

Skills & Competencies

• Technical skills
• Communication
• Stakeholder management
• Problem-solving

What you can expect from us

We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind:

• A generous 9% pension
• Healthcare cash plan
• Private Medical Insurance
• Life assurance at 4x your salary
• 24 days' holiday, and the option to buy or sell extra days
• Flexible and hybrid working to help you find the right balance
• Everyday savings through gym discounts, travel loans, and retail perks
• Enhanced family leave, including up to 6 months on full pay
• Ongoing wellbeing support, including access to CABA
• A paid day each year to volunteer for a cause that matters to you

It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below.

Additional Information

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We reserve the right to close this vacancy earlier than the advertised closing date should we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.