IT Technician Apprentice

This apprenticeship role will sit within the IT team and contribute to day-to-day ICT support while developing the knowledge, skills and behaviours required for the Level 3 Information Communications Technician apprenticeship.

Key responsibilities:

The apprentice will support the IT team in delivering effective technology services across the organisation. Responsibilities may include:

• Assisting with the diagnosis and resolution of hardware, software and network issues
• Supporting the installation, configuration and maintenance of devices and systems
• Assisting with user account management and system access
• Supporting system monitoring, updates and routine maintenance
• Maintaining accurate records of support requests and technical activity
• Communicating with colleagues and stakeholders to provide effective IT support

Skills and qualities we’re looking for:

• A genuine interest in technology and IT systems
• Strong problem-solving skills with a logical approach
• Good attention to detail
• Basic IT knowledge and confidence using digital tools
• Good written and verbal communication skills
• Organised and reliable approach to managing tasks
• Willingness to learn new technologies and develop professionally
• Strong problem-solving skills with a logical and methodical approach
• Good communication skills and ability to support users confidently
• Organised and able to prioritise tasks effectively
• Professional and responsible approach to handling systems and data
• Willingness to learn new technologies and processes
• Able to work independently and as part of a team

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)