Deskside Support

ICT Services is currently seeking a Deskside Support Engineer in Northern Ireland. This is a full-time position working onsite with our customer.

Responsibilities:

• Provide technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
• Assist with installations, upgrades, and configurations of hardware and software.
• Collaborate with remote teams to escalate more complex issues when necessary.
• Maintain accurate records of all incidents and support requests via the ticketing system.
• Ensure high levels of customer service and satisfaction at all times.

Requirements:

• Minimum of 3 years of experience in a Level 1 IT support or helpdesk role.
• Strong troubleshooting skills in hardware, software, and network environments.
• Familiarity with Windows operating systems, Microsoft Office Suite, and common IT hardware.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.