Apprentice Technical Services Officer
Your main role would be Apprentice Technical Services Officer, and you’ll assist the IT Manager and IT Support Team as needed during the conduct of a varied range of IT Projects that are determined and established during the year.
Role
Contribute as required to the successful completion of IT Projects in line with the IT Managers direction.
In line with IT Project requirements or standard Helpdesk procedure:
- Learn about and assist in the configuration and deployment of End User Hardware (Computers / Smartphones / Tablets / Printers)
- Learn and demonstrate the necessary skills and behaviours needed to effectively operate, secure, maintain and troubleshoot the company’s fleet of End User Hardware (Computers / Smartphones / Tablets / Printers)
- Become conversant in, deploy and maintain the company’s suite of End User productivity and security tools and services (e.g Microsoft 365, Knox, Sentinel One) within a Microsoft based desktop environment
- Learn about and assist in the administering of the company Identity solutions (Active Directory, Microsoft Entra)
- Learn to respond to requests for IT support in accordance with Help Desk procedures, priorities, SLAs and best ITIL practice to First Line Support level using well spoken English and / or coherent written grammar documenting as necessary along the way
- Learn to apply structured techniques to common and non-routine problems, selecting the appropriate tools and troubleshooting techniques along the way in line with organisational guidance
- Learn and acquire a working knowledge of a range of cabling and physical connectivity devices (both wired and wireless) along with the networking protocols they are used with
- Learn about and maintain an up to date and accurate record of hardware, software and related documentation
- Take part in meetings, supervision, training and other events to assist with your development, as requested by your line manager
- Undertake a development programme leading to a recognised apprenticeship qualification
- Carry out any other duties that are within the scope of the post which could also be requested by the line manager or Head of Service
- Keep up to date with current industry trends and emerging technologies
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- At ICTS UK and Ireland Ltd we are proud that a large proportion of our senior management team have progressed through our organisation having started in operational or junior roles
- We value our people and are keen to utilise the Apprenticeship scheme to create and nurture the next generation of talent for our business
- The IT Apprentice will be motivated by a longstanding career in IT and with ICTS and should be excited by the prospect of studying towards their professional qualifications
- The long-term strategy for this role is for the IT Apprentice to complete their Level 3 qualification and continue to advance through the levels while also progressing within the department as suitable opportunities become available
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 10th October 2025
- Start Date
- Saturday, 1st November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About the Employer
I.C.T.S. (U.K.) LIMITED
ICTS specialises in the provision of security services. We serve more than 120 private and public sector organisations across the UK. Our operations are extensive and diverse, ranging from a one-person security operation for luxury boutiques to a thousand-strong team working for multi-national organisations. From the protection of airports to financial institutions, critical national infrastructure to colleges, ICTS has the experience, resources and knowledge to offer a complete security solution.
- Company
- I.C.T.S. (U.K.) LIMITED
- Location
- Entrance D, Tavistock House South, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,000 a year
- Posted
- Company
- I.C.T.S. (U.K.) LIMITED
- Location
- Entrance D, Tavistock House South, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £22,000 a year
- Posted