Support Agent

Professional, energetic and driven individual with relevant experience required to join our unbeatable Customer Support Team.

About us:

We are IDNet, a specialist ISP based in Hitchin, Hertfordshire providing Broadband, Telephone, Web and Email services to Residential and Business customers alike.

About the role:

Aside from the standard support duties you would expect from a customer support position, the right candidate will have the opportunity to shape the role to their personality, we offer the chance to take on specific facets of our industry as well as providing additional training and encourage individuality to shine within the team.

Having had previous experience in the ISP and Telecoms Customer Support fields (technical/sales/provisioning), a brief training period will be undertaken to introduce you to our systems and processes after which you will be assessed over a 3 month probation period before joining the team on a permanent basis.

***Opportunity to work remotely - if you have the skills we are looking for but are not local we still want to hear from you!***

Prior experience in ISP/Telecoms Support and Provisioning essential.

Basic duties include:

- Supporting customers with Technical, Provisioning, Sales and General queries across our full portfolio. (ADSL, ADSL2+, FTTC, Gfast, FTTP, Ethernet, EAD, PSTN, VOIP, Mobile, Email and Domain hosting)

- Provisioning orders from placement to completion

- Incident management through to resolution in timely manner

- Liaising with wholesalers and third parties

- Hardware configuration

- Build and maintain relationships with Wholesalers, Re-sellers, Business and Residential customers alike.

- Maintain our exceptional standard of professionalism and customer service

Excellent customer service skills and natural empathy for customer situations is paramount.

Candidate must be:

- Self-motivated

- Responsible

- Team player

- Professional with eye for detail

- Approachable, friendly, empathetic

- Efficient problem solver

- Able to think outside the box and go the extra mile every time

Job Types: Full-time, Permanent

Salary: Competitive

Benefits:

Work from home

Company laptop and business grade broadband service will be provided upon successful completion of probation period.

Private Healthcare

Pension