System Optimisation Lead

The Role:

The successful candidate will be responsible for supporting, implementing, configuring, and optimising business-critical systems across a range of transformation initiatives. Please note the software has already been implemented. Candidates must have experience in user acceptance testing, scaling up adoption and hosting training workshops & refresher workshops.

Responsibilities:

• Lead the implementation, configuration, and ongoing support of enterprise systems and applications.
• Perform system upgrades, updates, patching activities, and configuration changes to ensure platforms remain secure and optimised.
• Act as the technical subject matter expert for assigned systems, providing guidance and best practice recommendations to stakeholders.
• Troubleshoot, investigate, and resolve system issues across both Front End and Back End environments.
• Liaise directly with third-party vendors and software providers to manage incidents, resolve technical issues, and maximise system functionality.
• Review and optimise system performance, configurations, workflows, and integrations to improve user experience and operational efficiency.
• Support testing activities, including system, integration, user acceptance, and post-implementation testing.
• Deliver training, coaching, and user support to colleagues and business users to improve adoption and utilisation of system functionality.
• Build strong working relationships with internal stakeholders, technical teams, suppliers, and programme delivery teams.
• Provide regular reporting, updates, and management information to stakeholders and project teams.

Essential Skills:

• Experience in organisational design, transformation or change.
• Demonstrated experience in leading technology-driven change or large-scale system implementations.
• Experience delivering user training, coaching, and guidance on system functionality and best practices.
• Strong stakeholder management and communication skills with the ability to engage both technical and non-technical audiences.
• Experience working within Public Sector is desirable
• Orgvue knowledge advantageous

This role is a hybrid role and can be based 3 days onsite in either London or Leeds.