IT Helpdesk Apprentice
Role
This role offers valuable hands-on experience and the opportunity to develop technical skills in a dynamic manufacturing environment.
Key Responsibilities:
- End user support, which involves helping to identify, troubleshoot and resolve issues on all systems
- Monitor & update company helpdesk system, updating tickets and escalating priority tickets where required
- Set up, configuration & Installation of PC’s and related IT equipment & Mobile phones
- Secure decommissioning of IT equipment
- Server and user administration. Active directory, SQL Server and O365 Mail
- Implement and maintain File and User security, permissions and Antivirus tools in line with IMI/CCI Security policy and Cyber Essentials - Plus best practice
- Monitor & Update Systems Helpdesk, provide and document solutions
- Create system specifications and end user documentation
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Benefits:
- 25 days annual leave + 8 bank holidays
- Up to 8% matched pension contribution
- Health Cash plan
- 5x basic salary life assurance
- Cycle-to-work scheme
- Taste card
- Buy additional holiday (up to 5 days)
- Discounted fitness memberships
- Electric vehicle benefit
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- All details will be confirmed upon interview.
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Thursday, 9th May 2024
- Start Date
- Monday, 20th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Non judgemental
Qualifications
- any subject -- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
About the Employer
- Company
- IMI Truflo Marine
- Location
- Westwood Road, Birmingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,605.50
- Posted
- Company
- IMI Truflo Marine
- Location
- Westwood Road, Birmingham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,605.50
- Posted