IT Support & Systems Engineer

Job Title: IT Support & Systems Engineer Location: Harrogate Salary: £30,000 - £40,000 per annum Hours: Monday - Friday Hybrid: 3 days from home per week Are you an experienced IT support professional with strong technical skills and a customer focused approach? This is an opportunity to join a collaborative organisation supporting a modern IT environment across cloud, infrastructure and end user services. You will provide 1st and 2nd line support while assisting with 3rd line activities, supporting Microsoft 365, Azure, Entra ID, Intune, Cisco Meraki and endpoint environments. You will play a key role in maintaining service reliability, security and excellent user experience across the organisation.Key Responsibilities of IT Support & Systems Engineer:

• Provide 1st and 2nd line IT support and assist with escalated technical issues.
• Manage incidents, requests and changes.
• Support Microsoft 365, Azure, Entra ID, Intune and Cisco Meraki environments.
• Maintain user accounts, access controls, endpoint devices and asset records.
• Support backup monitoring, disaster recovery and security processes.
• Maintain CMDB records, documentation and IT procedures.
• Provide executive support to Board members and senior stakeholders.
• Support meeting room technology, collaboration tools and AV services.
• Work with suppliers and assist with IT projects and system improvements.
• Participate in out of hours support rota when required.

Experience Required:

• IT related degree or equivalent experience.
• 1st and 2nd line IT support experience within a business environment.
• Experience with ITSM tools and ticket management.
• Microsoft 365, Azure, Entra ID and Intune experience.
• Strong troubleshooting skills across desktop, cloud and network services.
• Experience with IT asset management and technical documentation.
• Supplier, stakeholder and project support experience.

In return as IT Support & Systems Engineer, you'll join a supportive organisation that invests in both technology and its people, offering a varied role where no two days are the same. You'll receive a competitive salary of up to £40,000 per annum depending on experience, alongside the opportunity to work with modern Microsoft cloud technologies in a collaborative environment that supports continuous learning and career development. The package includes hybrid working, ongoing training and the chance to further develop your technical expertise while contributing to the delivery of high quality IT services. APPLY TODAY! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.