Technical Support Engineer - Collaboration Technology

Job Title: Technical Support Engineer - Collaboration Technology Location: Halifax Salary: £28,000 - £35,000 per annum Hours: Full Time, Permanent (Monday to Friday) Are you an experienced technical support professional looking to progress your career within a specialist technology environment? Our client is a successful technology solutions provider delivering advanced workplace technology services to a broad customer base. They are looking for a Technical Support Engineer to join their team, supporting customers with complex technical issues and delivering high quality solutions. This role would suit someone from an IT support, field engineering or technical services background who enjoys troubleshooting, customer interaction and taking ownership of issues through to resolution. You'll work with a range of collaboration and workplace technologies, supporting customers remotely and when required on site while developing your technical expertise within a growing business.Key Responsibilities:

• Provide technical support across a range of workplace technology solutions.
• Diagnose and resolve technical issues remotely and at customer locations.
• Manage support cases from initial investigation through to resolution.
• Maintain accurate technical records and documentation.
• Work closely with customers, suppliers and internal teams to deliver effective solutions.
• Carry out proactive system checks and preventative maintenance activities.
• Support implementation, onboarding and technical improvement projects.
• Escalate complex issues appropriately while maintaining ownership of customer communication.

Experience Required:

• Previous experience within technical support, IT support, field engineering or a similar environment.
• Strong troubleshooting skills with the ability to diagnose technical problems.
• Experience supporting customers within an SLA driven environment.
• Excellent communication skills and customer focused approach.
• Ability to prioritise workloads and manage multiple technical issues.
• Comfortable working independently and as part of a technical team.
• Willingness to travel to customer sites when required.

What's on Offer:

• Salary of £28,000 - £35,000 per annum.
• Opportunity to work with advanced technologies.
• Exposure to international customers and complex technical environments.
• Ongoing training and technical development.
• Career progression within a growing specialist technology business.
• A collaborative and supportive technical team.

If you're an experienced support professional looking for a role where you can develop your technical expertise and make a real impact, we'd love to hear from you. Apply Now! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. We are committed to supporting equal opportunities and prohibit discrimination or harassment of any kind based on protected characteristics.