Account Manager

About the Company

IMSERV is one of the UK's leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

About the Role

The Account Manager will focus on ensuring the delivery of data collection, metering, and customer services in line with commercial contracts, fostering long-term relationships, and identifying opportunities for growth within existing accounts.

Responsibilities

• Responsible for the commercial management of a group of clients within a dedicated channel.
• Conduct regular account reviews to assess performance and identify opportunities for improvement.
• Be an active lead in contributing to the Third-Party Intermediary and End User account management strategy.
• Contribute to the management of the business as a part of the wider Commercial function.
• Build and maintain strong, long-lasting relationships with end user and partnerships key accounts.
• Act as the primary point of contact for end users and partners in the region.
• Monitor the quality of data collection, metering, and customer services provided to accounts.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Collaborate with the sales team to develop and implement account growth strategies.
• Develop collaborative client focused relationships with all internal departments; identify key trends/issues with a view to achieving process improvements and measuring the success of these.
• Lead operational teams through commercial issues to ensure issues are resolved operationally and contractually if needed.
• Financial management and reporting of dedicated client portfolio.

Required Skills

• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Willingness to travel as required.
• Demonstrable experience of success in an account management role, preferably within the energy sector or a related industry.
• Proven track record of managing and growing key accounts.
• Experience with CRM software and account management tools.
• Experience of creating and working with KPI's and data to aid good decision making.
• Experience of working within a SaaS organisation (*).
• Experience in a Private Equity owned business environment (*).
• Agile Methodologies (*).

Benefits

• 28 days annual leave plus Bank Holidays.
• Annual leave Buy & Sell scheme.
• Enhanced Salary Sacrifice Pension Contributions.
• Life Assurance up to 6 X Base Salary.
• Simply health – Healthcare plan (Upgrades available).
• Car Salary Sacrifice Scheme.

(*Length of service & T&Cs apply).

Equal Opportunity Statement

Diversity and inclusion have long been at the heart of IMServ's success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business, that our customers really look to us for.

(Please note that we reserve the right to close this position before the expiry date)