Operations Support Specialist

IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

PURPOSE OF THE ROLE:

To provide a wide range of technical support services to other operational managers and teams in the general areas of issue resolution; reporting, data analysis, technical troubleshooting, technical system management; operational data configuration, scripting, issue analysis, change assessment & implementation, continuous improvement.

MAIN RESPONSIBILITIES:

Operational Delivery

• To assist with the prioritization of business change through cost/benefit analysis.
• Take ownership of important internal and external issues and progress to resolution
• To take a lead role in strategic projects as required
• Responsible for providing high-quality, timely, comprehensive support to the operating business to enable delivery of high-quality and high-performance services to our customers.
• Lead and support on NHH & HH testing, migration and readiness activities for Market-Wide Half-Hourly Settlement (MHHS) as required
• Involvement in the planning, development, documentation and deployment of new services or changes to services, ensuring that supporting documentation is created in line with the contractual agreement
• Supporting testing for all IT change activities, writing test scripts, undertaking, and signing off System, UAT, E2E and regression testing.

Continuous Improvement

• To identify new and creative ways of working more effectively and/or efficiently within the operations structure.
• Identify ways to improve customer outcomes, maximising results on settlement performance, % energy and other Key Performance Indicators (KPIs)
• Support the end-to-end MOP Adoption Process, including SIM Novation’s and identification of improvement opportunities

Cross Functional Collaboration & Knowledge Sharing

• To work closely with all operational areas to ensure delivery of operational services.
• Identify delivery issues and risks, working collaboratively with operational teams to resolve
• Identify and champion IT Change Proposals to support delivery of improvements to existing services.
• Delivering training to operational teams in for IT and/or process changes, working with operational teams to plan for handover and ensuring smooth implementation.
• To represent the Company at Industry Level by attending Industry meetings, participation on certain Industry groups/panels and ensuring any changes are shared, understood, and acted upon appropriately.
• Provide leadership and support for all operational changes, industry changes and introduction of new services
• To use own knowledge and expertise to help shape the future of IMServ and provide feedback/input to planned Industry Change
• Leading as appropriate, and co-ordinating Industry and Internal audit activities, ensuring audit actions are progressed in a quality and timely manner.
• Working with other teams to create and execute a cohesive, efficient, and customer-focussed delivery model.

PERSON SPECIFICATION:

Technical Skills, Knowledge & Experience

• Proven experience within the UK Utility industry.
• Proven commercial and financial awareness.
• Proven ability to build strong relationships at all levels both internally, externally and with Industry bodies.
• Excellent knowledge of process management and improvement activities.
• Good level of IT literacy and data analysis skills.
• Demonstrable experience of supporting operations in the same or similar field
• Good analytical and problem-solving skills, able to grasp problems quickly and draw informed conclusions.

COMPANY BENEFITS:

• 28 days annual leave plus Bank Holidays
• Life Assurance up to 6 X Base Salary*
• Simply health – Healthcare plan (Upgrades available)
• Car Salary Sacrifice Scheme*

(*Length of service & T&Cs apply)

Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.

Diversity and inclusion have long been at the heart of IMServ’ s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity, and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.

These are the key drivers of our business, that our customers really look to us for.

(Please note that we reserve the right to close this position before the expiry date)