1st Line Engineer
1st Line IT Support Engineer
Location: Cheltenham
Salary: £28,000 – £32,000
Benefits: Training & development, career progression, wellbeing support, modern technology environment
Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham.
This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service.
What You'll Do:
What We're Looking For:
Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications.
Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression.
Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued.
Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services.
Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you.
Location: Cheltenham
Salary: £28,000 – £32,000
Benefits: Training & development, career progression, wellbeing support, modern technology environment
Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham.
This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service.
What You'll Do:
- Provide 1st line technical support via phone, email and remote support tools
- Log, prioritise and manage support tickets through to resolution
- Troubleshoot hardware, software and connectivity issues
- Support Microsoft 365, Windows and cloud-based environments
- Assist with user account administration and access management
- Support device builds, deployments and onboarding activities
- Maintain accurate documentation and ticket records
- Escalate more complex technical issues where required
What We're Looking For:
- Previous experience within an IT Support, Service Desk or Helpdesk role
- Knowledge of Microsoft Windows and Microsoft 365
- Understanding of Active Directory and user account administration
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- A genuine passion for technology and learning
- Experience working within a Managed Service Provider (MSP)
- Understanding of networking fundamentals including DNS, DHCP and TCP/IP
- Exposure to Microsoft Azure or cloud technologies
- Experience using service desk and remote support tools
Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications.
Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression.
Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued.
Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services.
Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you.